North Avenue Education, LLC Client Support Associate (In-Person) Portland, OR · Part time

Serves as the primary liaison between clients and tutors, providing both stellar customer service and integral support behind the scenes.

Description

At North Avenue Education, we’re passionate about learning and sharing the humanizing power of education. When it comes to our team, we set the bar high – and we pride ourselves on offering a sophisticated, hassle-free client support experience. 


North Avenue Education is currently hiring for a part-time Client Support Associate to help empower our students on their academic journey in pursuit of higher education. Are you looking to make an impact in students’ lives and help advance their dreams toward reality? 


What You’ll Do

  • Deliver superior client support through seamlessly executing routine administrative tasks and addressing client concerns with clarity, tact, and grace. 
  • Maintain up-to-date databases and make recommendations to enhance processes and increase internal efficiencies with a growth-centered mindset.
  • Provide internal support by monitoring student progress, maintaining our inventory of materials, and liaising between families and the North Avenue team. 
  • Contribute to the growth and long-term success of our team members and clients.


What We’re Looking For

  • Bachelor’s degree 
  • At least 1 year of experience working in a professional setting, preferably in a client support or account management capacity.
  • Motivated, professional, and client-focused attitude.
  • Strong computer skills and comfort with learning new technology
  • Confidence and sensitivity in communicating with colleagues, parents, and students alike.


What We Value

  • Creative – We advocate for our students by keeping our finger on the pulse of current events in the worlds of testing and pedagogy.
  • Holistic – Academic success is only one piece of the puzzle. Our global approach equips students of all ages and abilities with life-enhancing skills.
  • Supportive – As experts in our fields, we help families navigate the complex systems of standardized testing, college admissions, and academic life.

Salary

$17.5 - $19 per hour