Noktivo, LLC. dba Lena Rose Beauty Lena Rose Ambassador (Front Desk, Retail & Events) - Naperville Naperville, IL · Full time

Apply for Lena Rose Ambassador (Front Desk, Retail & Events) - Naperville

Lena Rose Beauty is a luxury spa specializing in all holistic services. We do not provide any acrylic or artificial services and use the best organic products!

We desire to see a world where slow, clean, and sustainable beauty IS the standard of beauty—that all beauty companies will use only good ingredients and packaging to better the health of humans and our planet home.

Total compensation: about $23.50–$24.50 per hour in your first year

Here is what that's made of at 40 hours a week, and it grows as you do:

• $20/hour base to start, rising with hours worked to $27/hour
• Medical, dental and vision insurance: Lena Rose pays 70% of your premium, worth about $2.00–$2.40/hour (starts after 90 days)
• Paid leave and paid sick leave: up to 80 paid hours a year, worth about $0.77/hour
• Four paid professional development days a year: about $0.31/hour
• 5% commission on all retail and House Line you sell, in the shop and at events: about $0.35–$1.00/hour, and more the more you sell

This role is at our Naperville shop, 14 Jackson Ave, plus off-site events.Please read this whole post before you apply. We wrote it to be honest about the job, the schedule and the pay.

Lena Rose is a non-toxic, holistic spa and shop in downtown Naperville and Lincoln Square. We make our own House Line of bath, body and skincare by hand and carry clean beauty from small brands. This is a many-hats role. You don't need to be an expert in any one thing. You need to love taking care of people and a store, and want to learn every part of running a small business.

What you'll do

• Welcome guests, answer the phone, texts and email, book appointments and check guests out (Booker and Shopify; we'll train you)
• Sell gift cards, retail and our House Line; wrap gifts and build gift boxes
• Keep the shop clean, full and beautiful; restock and pack online orders
• Help package and label House Line products, accurately every time
• Work off-site markets, pop-ups and community events: set up, sell, share our story, break down
• Take photos and short videos in the shop and at events, and shoot House Line product photos for our social media and website
• Whatever the day needs: errands, opening and closing, and lending a hand wherever it helps

Non-negotiables

• Warm and friendly with every person who walks in
• Detail-oriented, organized and clean
• Reliable and on time for every shift
• Comfortable taking photos and videos on your phone
• Available Saturdays, some evenings and event days
• Valid driver's license and a reliable car for event days (mileage reimbursed)
• Able to stand for a full shift and lift up to 40 lbs, with or without reasonable accommodation

Nice to have

• Retail, front desk, hospitality or salon/spa experience
• Social media, photography or Canva skills
• A love of clean beauty and small local businesses
• Spanish or another language

This role is not a fit if

• You want the same task every day
• You can't work Saturdays or events
• You'd rather stay behind the counter than talk with people

Pay and what we offer

• $20/hour to start, growing with your hours worked up to $27/hour
• 5% commission on all retail and House Line you sell, in the shop and at events
• Full-time, 40 hours a week
• Medical, dental and vision after 90 days (Lena Rose pays 70% of your premium)
• Paid leave and paid sick leave from day one
• Retirement savings through Illinois Secure Choice from January 2027
• Four paid professional development days a year, and paid training
• Mileage reimbursed; 40% off retail and services
• A W-2, non-tipping workplace, a small team that likes each other, and a founder who is in the building

How we hire

Application and written answer, 15-minute phone screen, in-person interview, paid working interview, references.

How to apply

Apply here and answer this in a few sentences: Tell us about a time you took care of a shop, a space or a customer like it was your own. What did you do? Applications without an answer will not be reviewed.

Beautifully,

Jenny & the team at Lena Rose Beauty

Lena Rose Beauty (Noktivo, LLC) is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to building a team as diverse as the community we serve. Reasonable accommodations are available on request, including for the interview.