Next Level Pros LLC Director of Customer Success Pasco, WA · Remote · Full time Company website

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Next Level Pros is a business coaching and consulting company built for the trades. We partner with contractors, service business owners, and operators who are ready to stop running their business by the seat of their pants and start scaling with intention. Our clients are high-performing, big-personality owners who demand excellence — so we deliver it. Through one-on-one coaching, hands-on consulting, proven systems, and a community of fellow operators, we help trades businesses sharpen their strategy, tighten their operations, grow their revenue, and build the kind of company that runs without burning out the people inside it. We're not theorists. We're operators who've done the work, made the mistakes, and built the playbook. Every member of our team brings the same intensity, urgency, and standard of excellence we expect from our clients. We don't do average. We don't do slow. And we don't do excuses. Whether a business is doing seven figures and stuck, or eight figures and scaling fast, Next Level Pros exists to take it to the next level — and then the one after that.

Director of Customer Success Next Level Pros | Assistant to Trent Lowenstein 

Who We Are

Next Level Pros is a fast-moving business coaching and consulting company built for the trades. Our clients are high-performing, big-personality business owners who demand excellence — and we deliver it. We don't do average. We don't do slow. And we don't do excuses.

Our founder, Trent Lowenstein, is a Trailblazer — a visionary who moves fast, thinks big, and needs the right person in his corner to make sure nothing falls through the cracks and everything runs at the level our clients expect.

The Role

This is not a traditional assistant role. The title is Director of Customer Success, and we mean it. You will be the operational backbone behind Trent and the connective tissue between our team and our clients. You'll own the client experience, anticipate needs before they're spoken, and take decisive action without waiting to be told twice.

If you need a detailed process for every task, this isn't the role for you. If you thrive on figuring it out, owning your outcomes, and making things happen — keep reading.

What You'll Do

• Manage Trent's world — calendar, communications, priorities — with precision and discretion
• Serve as the primary point of contact for clients, ensuring their experience is seamless and exceptional
• Identify gaps, solve problems, and implement solutions before they become issues
• Translate Trent's vision into organized, executable action
• Manage follow-ups, track deliverables, and keep projects moving forward
• Build and maintain systems that scale as the company grows
• Represent Next Level Pros with professionalism, warmth, and urgency

Who You Are

• You are a self-starter who doesn't need to be managed — you manage yourself
• You can see the big picture and connect the dots without a full explanation
• You are highly organized, detail-oriented, and take pride in having things buttoned up
• You are calm under pressure and thrive in a fast-paced, ever-changing environment
• You are loyal, discreet, and treat confidentiality as non-negotiable
• You are a strong communicator — clear, direct, and professional
• You take direction well and bring your own ideas to the table
• You have high standards. For yourself, your work, and the people around you

What Success Looks Like

In 90 days, Trent's world runs smoother because of you. Clients feel taken care of. Nothing is dropped. You've earned his trust completely — and you're already thinking three steps ahead.

Growth Path

This role is designed to grow with you. As Next Level Pros scales, so does your scope. Directors who excel here move into broader operational and leadership roles within the company. We invest in people who invest in us.

Compensation

Competitive salary commensurate with experience. Details shared during the interview process.

To Apply

• Complete a Culture Index Survey: https://surveys.cultureindex.com/s/3Qrzj0PS2m/128432
• Tell us in 3-5 sentences why you're the person for this role. No fluff. No templates. Just you — and why this is exactly where you're supposed to be.