Key Responsibilities:
Client Engagement and Reception:
- Warmly greet and welcome clients as they enter the salon, creating a positive and inviting atmosphere.
- Manage appointment bookings, confirmations, and check-in/check-out processes efficiently and accurately.
- Handle client inquiries and provide information on salon services, products, and pricing.
- Assist clients with coat check, refreshments, and ensuring their comfort while waiting.
Exceptional Customer Experiences:
- Ensure that each client's visit is memorable and exceptional, going above and beyond to meet their needs and preferences.
- Handle client feedback and concerns professionally, striving to resolve issues to the client's satisfaction.
- Maintain a gracious and professional demeanor under all circumstances.
Sales and Upselling:
- Actively promote salon services, products, and special offers to clients, tailoring recommendations to their needs.
- Achieve and exceed sales targets by identifying opportunities for upselling and cross-selling salon services and retail products.
- Build strong product knowledge and stay updated on the latest beauty trends and industry innovations.
Salon Appearance and Ambiance:
- Maintain the reception area's cleanliness and organization to create a luxurious and welcoming environment.
- Collaborate with salon staff to ensure the overall salon appearance is impeccable at all times.
Administrative Support:
- Assist with various administrative tasks, including data entry, managing client records, and processing payments.
- Provide support to the salon manager and team as needed to ensure smooth salon operations.
Qualifications:
- High school diploma or equivalent (Associate's or Bachelor's degree in a related field is a plus)
- Proven experience in a similar customer service, receptionist, or sales role, preferably in the beauty or luxury service industry
- Excellent interpersonal and communication skills, with a friendly and professional demeanor
- Strong sales and upselling abilities, with a passion for delivering a personalized client experience.
- Organized and detail-oriented, with the ability to multitask and handle administrative duties efficiently.
- Knowledge of salon software and appointment booking systems is an advantage.
Salary:
The salary for this position will be competitive and commensurate with experience and qualifications.
If you are a dedicated and client-focused professional who enjoys providing exceptional customer experiences while excelling at sales, we would love to hear from you. Please submit your resume and cover letter to [email protected]