Nibble Nation, LLC General Manager Tallahassee, FL · Albany, GA · Tifton, GA · Albany, GA · Tallahassee, FL · Leesburg, GA · Albany, GA · Albany, GA · Leesburg, GA · Full time

Our Managers build and supervise a team that achieves Little Caesars goals of customer satisfaction, sales and profitability and operate the restaurant according to company standards and procedures.

Description

At Nibble Nation our Managers are responsible for:


  1. Ensuring customers are served correct, complete orders within service time goals according to the Customer Service Standards, the Priority Guidelines, and when necessary, the Remedy Process.
  2. Preparing and ensuring that all colleagues prepare consistent, high quality products that are served to guests as shown according to the job station helpers.
  3. Achieving & maintaining Nibble Nation standards for a clean and organized restaurant and colleague image as defined in the Nibble Nation Handbook, Little Caesars ORG, Training Handbook, and/or as required by local government agencies.
  4. Recruiting, hiring, training and evaluating fellow team members by following procedures outlined in the Little Caesars ORG, Little Caesars Training Manual(s) and Nibble Nation Handbook for colleague evaluation.
  5. Developing a productive team by providing direction and supervision of colleagues through the appropriate use of communication, delegation, and disciplinary skills and implements change in a positive manner resulting in low turnover.
  6. Ensuring a work environment that is in compliance with government regulations and is safe, secure, and free of harassment or discrimination, as defined by both Little Caesars & Nibble Nation policies and procedures.
  7. Accurately completes all paperwork associated with daily, weekly, and period end activities as directed by the Area Supervisor and/or Market Director.
  8. Performing labor scheduling, food ordering, and product projections accurately and maintains restaurant equipment so that that the restaurant opens and closes as scheduled and is able to service all customer orders each day.
  9. Managing all financial responsibilities with integrity and performing tasks associated with achieving cost control goals and supervis colleagues to ensure goals are met.
  10. Properly implementing shakerboarding, local store marketing events, and in-store promotions that result in increased sales.


Nature & Scope


  • The Manager must abide by all state and federal laws OSHA and EEOC requirements, as well as practice and enforce all Little Caesars & Nibble Nation policies and procedures.
  • During each shift, they motivate, direct and coach colleagues to work proficiently at their assigned stations, and then follow up to ensure tasks are completed in a timely manner, according to Little Caesars & Nibble Nation procedures.
  • The Manager is responsible for supervising all team members including those under 18 years of age.
  • The Manager must abide by all State and Federal labor laws, OSHA regulations, and EEOC requirements as well as enforce and practice all Little Caesars & Nibble Nation policies and procedures.
  • The Manager will ensure the restaurant is prepared to meet the needs of customers and work diligently to ensure each customer is satisfied with the service and product they receive.
  • The Manager supports the Area Supervisor and is responsible for building sales and controlling costs by using all cost control tools and processes. They trouble shoot operational problems and find acceptable solutions.
  • Detailed lists of each station's responsibilities and duties can be found in the "Operational Resource Guide" (ORG) and the job helpers posted at each station. Your Area Supervisor will discuss the essential job functions, which are normally defined as fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.
  • The Manager will be scheduled to work approximately 40 hours each week. This position requires a hands- on style of management and physical work such as: lifting, squatting, and standing for long periods of time.


Task Analysis

To perform the functions listed in this job description, the following tasks will be required:


  • The ability to lift and move 55 pounds.
  • The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.
  • The ability to control and utilize equipment safely and correctly (dough press machine, VCM, sauce ladle, cheese cups, cheese cups, pan gripers, spatula, pizza and dough cutter, different types of knives, can openers, pastry brush, scales, microwave, telephone, cash register, etcs.).
  • The ability to apply pressure to cut through products and/or clean equipment/utensils.
  • The ability to count, separate and weight all types of food products and inventory items.
  • The ability to effectively communicate to customers and co-workers (reading, speaking, hearing, writing, etc.).
  • The ability to understand directions, instructions and product specifications.
  • The ability to process and complete customer orders.
  • The ability to comprehend all training materials and practice standard operating procedures.
  • The ability to successfully pass required training programs for certification.
  • The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
  • The ability to legally drive an automobile adhering to all state and local traffic laws.
  • The ability to supervise a number of people at the same time and to motivate them to meet goals, duties and deadlines.


Qualifications for Externally Recruited Management Trainees

The Candidate must:

  1. Have a minimum of two (2) years experience in a management role, achieving at least an assistant manager / co-manager position in a quick service restaurant, or one (1) year experience in a management position in a full service restaurant.
  2. Preferred minimum age of 21.
  3. Possess a high school diploma, or equivalent, and possess basic math skills.
  4. Have a working knowledge oflocal store marketing techniques, sales building, and a proven track record of controlling costs.
  5. Possess strong management, team building and communication skills.
  6. Possess knowledge of how to read and analyze profit and loss statements.
  7. Be dependable, hard working and have the ability to work a varied, 40+ hour work week under pressure and in stressful situations.
  8. Possess a valid driver's license from the state of residence with a driving record maintained within company guidelines.
  9. Possess a reliable vehicle and auto insurance as a primary driver to complete daily banking and other responsibilities as directed by the Area Supervisor or Market Director.
  10. Meet Little Caesars Background Verification guidelines.
  11. The U.S. Department of Justice (INS Division) requires that each Team Member provide

documentation that proves their eligibility to work in the United States.


Qualifications for Internally Promoted Little Caesars Managers

The Candidate must:

  1. Preferred minimum age of 21.
  2. Possess a minimum of 2 years restaurant 1 retail management experience.
  3. Be certified as a Little Caesars Co-Manager for a minimum of 6 months to 1 year, depending on performance evaluations, and has successfully completed BOC and AOC.
  4. Possess a valid Ser Safe Food Manager License.
  5. Score at least 90% on the last two performance audits conducted during their shifts.
  6. Have achieved at least an average score of "meeting/passing standards" on their last two performance evaluations.
  7. Have participated in the training of Assistant Managers and other team members.
  8. Have a recommendation from their current Manager and be interviewed by their Area Supervisor and/or Director of Operations.
  9. See points 3 through 1 0 of externally recruited management trainees for additional requirements.


Please Note: Little Caesars reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.

Salary

$13 - $21 per hour