Ngage Management, LLC Member Experience Associate Remote · Full time

Working closely with the Association Director, the Member Experience Associate will play an integral part in supporting and leading the Association’s administrative membership needs.

Description

Position: Member Experience Associate

Location:

Type: Full-time

Salary Range:

 

Ngage Management is actively seeking a motivated and dynamic Member Experience Specialist to become a valuable member of our exceptional team. This position is well-suited for an early-career professional with a background in membership and event support within the realm of associations or non-profit organizations.


As an association management company, Ngage prides itself on challenging traditional perspectives by adopting a modern, creative, and collaborative approach to achieve successful client outcomes. The Ngage Team is dedicated to a client-centric philosophy, embracing innovation, leveraging technology to boost productivity, and striving to establish a positive work-life balance while delivering exceptional client service.


About You:

  • You have experience and knowledge of associations.
  • Client satisfaction is your top priority.
  • You deliver outstanding administrative support.
  • You are a self-starter with great initiative.
  • You have excellent problem-solving skills.
  • You have strong verbal and written communication skills. 
  • You easily take on new challenges.
  • Time management is not a problem for you!
  • Harmoniously manage various personalities, priorities, and stakeholders.
  • You effectively juggle multiple tasks while delivering superior customer service and meeting deadlines.


About Ngage:

Founded in 2013, Ngage Management is an award-winning full-service association and event management company headquartered in mid-Michigan. We have 30 employees working in 8 states serving 20 local, national, and international clients. Our team strives to develop meaningful relationships, make decisions, and measure each outcome based on how well it serves our clients and its members. Thinking strategically is part of our DNA. We believe everyone is a leader and an innovator.

 

Top 4 Reasons to join Team Ngage:

  1. Join a team of diverse and talented professionals who thrive on collaboration, supporting each other to achieve collective success and create a positive working atmosphere.
  2. Immerse yourself in a workplace that fosters creativity and embraces innovation where your ideas are heard and encouraged!
  3. Contribute to meaningful projects and initiatives that make a difference, allowing you to see the tangible impact of your efforts and find fulfillment in your work.
  4. While we dedicate ourselves to hard work, we also believe in the importance of play!


Position Summary: Working closely with the Association Director, the Member Experience Associate will play an integral part in supporting and leading the Association’s administrative membership needs.


Overall Responsibilities:

  • Provide support to the Association Director.
  • Assist members of multiple associations with inquiries related to membership and accessing services.
  • Process and approve membership applications and renewals.
  • Maintain and update membership records/databases.
  • Assist with member communications (newsletters, social media, renewal notices, etc.)
  • Collect data, track membership statistics, and prepare reports.
  • Implement already developed strategies to recruit new members and retain existing members.
  • Participate in client meetings related to events/membership and record minutes.
  • Provide onsite support for conferences when necessary.
  • Provide additional administrative support to Ngage’s leadership team.


Preferred Qualifications:

  • Bachelor's degree or equivalent training preferred.
  • Prior experience in administrative support. 
  • Previous work in an association, non-profit, or membership-based organization, is preferred.
  • Proficient in Microsoft Office suite (Excel, Word, PowerPoint, Teams, and Outlook), Asana or project management experience a plus.
  • Experience with association management software and/or online event management software.
  • Ability to travel up to 20% of the time.