Ngage Management, LLC Association Manager Remote · Full time

Ngage Management is actively seeking a motivated and dynamic Association Manager to become a valuable member of our exceptional team. This position is well-suited for a mid-career professional with a background in membership, event planning, and volunteer management within the realm of associations or non-profit organizations. As an association management company, Ngage prides itself on challenging traditional perspectives by adopting a modern, creative, and collaborative approach to achieve successful client outcomes. The Ngage Team is dedicated to a client-centric philosophy, embracing innovation, leveraging technology to boost productivity, and striving to establish a positive work-life balance while delivering exceptional client service.


Top 4 Reasons to join Team Ngage:

  1. Join a team of diverse and talented professionals who thrive on collaboration, supporting each other to achieve collective success and create a positive working atmosphere.
  2. Immerse yourself in a workplace that fosters creativity and embraces innovation where your ideas are heard and encouraged!
  3. Contribute to meaningful projects and initiatives that make a difference, allowing you to see the tangible impact of your efforts and find fulfillment in your work.
  4. While we dedicate ourselves to hard work, we also believe in the importance of play! We seize every chance to celebrate, whether it's through companywide virtual happy hours or joyous occasions like weddings, new homes, and baby showers.

Position Summary: Working closely with the Association Director, the Association Manager will play an integral part in supporting and leading the Association’s various committees and membership efforts.

Overall Responsibilities:

  • Collaborate with the Association Director to identify key and strategic initiatives.
  • Responsible for all aspects of committee work including but not limited to scheduling meetings, developing agendas, attending meetings, recording minutes, and driving action items.
  • Develop and implement a strategic membership plan to acquire and retain members.
  • Assist members of multiple associations with inquiries related to membership, events, and benefits.
  • Developing membership communications
  • Maintain and update membership record databases.
  • Assist with member communications planning.
  • Collect data, track membership statistics, and prepare reports.
  • Provide onsite support for conferences when necessary.
  • Provide support to event managers.
  • Follow up on outstanding membership invoices to secure payments.


Preferred Qualifications:

  • Bachelor's degree in business or related field   (Relevant work experience may be substituted for formal education.)
  • 3-5 years of association experience.
  • Experience working with association management systems (AMS).
  • Excellent written, oral, and interpersonal communication skills.
  • Necessary soft skills:
  • Time management skills.
  • Ability to manage multiple projects with different timelines.
  • Comfort in the member-facing role.
  • Excellent judgment of when to escalate matters.
  • Ability to travel up to 20% of the time.  

About You:

  • You have 3-5 years of association experience.
  • You enjoy working with volunteers and leading association committees.
  • You have an eagerness to learn about an industry or profession and the issues of concern to members.
  • You like to take initiative and serve in a leadership role where you enjoy making decisions.
  • You understand membership marketing to some degree andare eager to learn more.
  • You value working in a team environment.
  • You want to gain the ability to move into the Executive Director title.
  • You want to be able to communicate directly with the board of directors.
  • You thrive in a fast-paced environment and balance competing projects on tight deadlines.
  • Public speaking doesn’t intimidate you.
  • You excel at effortlessly organizing, facilitating, and propelling action items for committees.
  • You have a strong work ethic and demonstrate initiative.
  • You love providing outstanding customer service.