NextCentury Submetering Solutions Product Support Specialist Providence, UT · Full time

NextCentury is looking for experienced Product Support Specialists.

Description

General Position Description:

As a NextCentury Product Support Specialist, you will serve as the first point of contact when customers or in-the-field technicians have questions about NextCentury products or software. You must be able to effectively analyze complex technical challenges to discover underlying problems and find solutions.

NextCentury takes pride in providing superior product support. Issues are carefully tracked and documented to ensure each issue is resolved. As a Product Support Specialist, you are expected to utilize available tools to help with this process and to go the extra mile to make sure customers are taken care of.

After becoming proficient with the NextCentury system, you will help conduct training for new clients as they learn how the system works. The Product Support Team is responsible for creating easy-to-understand documentation and training material. Excellent writing skills are required.

Occasional travel within the US or Canada is required.

This position is full-time 40 hours per week. The shift will be 9 am-6 pm.


Technical Skills

  • Good working knowledge of networking, hardware, and software
  • Ability to explain problems and solutions clearly to non-technical users
  • Ability to analyze and troubleshoot complicated software and electronics issues
  • Proficient with office software (Microsoft Office, Google Suite)

General Skills

  • Ability to work on projects alone and as a part of a team
  • Effectively manage time and tasks
  • Excellent verbal and written communication skills
  • Fluent in English and Spanish preferred

Experience / Education

  • Previous technical experience
  • High School Diploma or equivalent
  • Degree preferred (not required)

Pay Rate

  • Hourly, based on experience