Next Level Pros LLC
Community Manager
Pasco, WA
·
Full time
Company website
Most people are wired one of two ways. Either they're the person everyone loves talking to — or they're the person who never, ever lets a detail slip. This role needs both. And if you're one of the rare people who is both, this is going to be the most interesting job posting you read today. Next Level Pros is hiring a Community Manager to be the concierge for our member community. Not a support inbox. Not a chat queue. A real person who knows our members by name, knows what they're building, and knows exactly what they need before they ask. What Makes This Role Different? You'll own it, not share it. This is not a role where five people touch the same member and nobody is accountable. Member experience is yours. You'll build the systems, run the follow-up, and be the name our members think of when they think of Next Level Pros. You'll have real standards to hit. We measure three things: member retention, coaching call attendance, and monthly touch points per member. Clear targets, clear scoreboard, no guessing whether you're doing a good job. You'll be the one who catches everything. Wrong link sent? Registration not confirmed? Member quietly disengaged three weeks ago? You'll see it before anyone else does — because you're the kind of person who notices. You'll be in the room. You report directly to a Co-Founder. You'll travel with the team to workshops, retreats, and live events. When our members have a moment worth celebrating, you're the one who made it happen. You'll be early. We're a growing company, which means the systems you build become the way this is done. Not inheriting someone else's playbook — writing it.
About Next Level Pros LLC
Description
Community Manager
Next Level Pros | Pasco, WA | Full-Time | In-Office
THE ROLE
Next Level Pros is looking for a Community Manager to help us create a world-class experience for our members.
This role will serve as the concierge for our community, making sure members feel supported, connected, and taken care of throughout their experience with Next Level Pros.
You will be the bridge between our members and leadership, helping with everything from workshops and coaching calls to resources, requests, and important moments in their lives and businesses.
Our goal is to create a community experience that feels personal, high-touch, and luxury-level.
WHAT YOU'LL DO
- Serve as a primary point of contact for community members
- Help members register for workshops, events, and coaching calls
- Make sure members have the correct links, resources, courses, and access
- Track member requests and ensure deliverables are completed
- Conduct regular calls, texts, and personal touch points with members
- Build relationships and understand each member's business, goals, and needs
- Remember and recognize birthdays, anniversaries, business wins, and important milestones
- Identify disengaged members and proactively reconnect them
- Communicate member feedback, needs, and opportunities to leadership
- Help create memorable experiences and surprise-and-delight moments
- Travel with the team for select workshops, retreats, and events
WHAT SUCCESS LOOKS LIKE
Your primary KPIs will include:
- Member Retention Rate
- Coaching Call Attendance Rate
- Monthly Touch Points Per Community Member
Success means our members feel known, supported, engaged, and confident that someone on our team is always there to help them.
WHO YOU ARE
You are someone who genuinely enjoys taking care of people while staying highly organized.
You are:
- Personable, warm, and professional
- An excellent communicator
- Extremely organized and detail-oriented
- Great at following through and closing loops
- Proactive rather than reactive
- Comfortable communicating with business owners and executives
- Someone who remembers the small details that make people feel valued
- Able to manage multiple conversations and priorities without things falling through the cracks
Experience in hospitality, concierge services, events, customer success, executive support, or community management is a plus.
POSITION DETAILS
- This is a full-time, in-office position at Next Level Pros HQ in Pasco, Washington. This is not a remote or hybrid role.
- You will report directly to a Co-Founder and will have opportunities to travel for Next Level Pros workshops, retreats, and events.
Compensation and Benefits
Pay: $25.00 – $30.00 per hour, based on experience.
Other compensation: Company-paid travel and lodging for Next Level Pros workshops, retreats, and events.
Benefits: This position includes paid sick leave in accordance with Washington state law. We do not currently offer medical, dental, vision, or retirement benefits. As our team grows, we anticipate expanding our benefits offerings.
TO APPLY
- Complete a Culture Index Survey: https://surveys.cultureindex.com/s/3Qrzj0PS2m/128432
- Tell us in 3-5 sentences why you're the person for this role. No fluff. No templates. Just you — and why this is exactly where you're supposed to be.
Equal Employment Opportunity
Next Level Pros is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need.
We do not discriminate on the basis of race, color, religion or creed, sex, pregnancy or childbirth, sexual orientation, gender identity or expression, national origin, ancestry, citizenship or immigration status, age, marital status, state-registered domestic partner status, honorably discharged veteran or military status, the presence of any sensory, mental, or physical disability, the use of a trained service animal by a person with a disability, genetic information, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation to complete the application, the Culture Index Survey, or the interview process, contact [email protected] and we will work with you.
Salary
$25 - $30 per hour