NexStreet - Cleaning and Sanitation, Inc. Cleaning & Maintenance Ambassador Supervisor (Ambassador II) Asheville, NC · Full time Company website

Apply for Cleaning & Maintenance Ambassador Supervisor (Ambassador II)

Key Responsibilities

1. Team Leadership & Training

• Supervise, train, and mentor ambassador staff to ensure high performance in cleaning, maintenance, and hospitality services.
• Oversee the training program for all staff, developing customized modules to meet district-specific needs.
• Conduct ongoing assessments to identify areas for staff development and implement strategies for improvement.
• Foster a positive and team-oriented work culture that encourages accountability and excellence.
• Ensure ambassadors provide outstanding customer service in all interactions with businesses, visitors, and residents.

2. Scheduling & Coordination

• Develop staff schedules alongside the Operations Manager to ensure adequate coverage and efficient workflow.
• Coordinate shifts, address staffing concerns, and adjust schedules as needed to meet district demands.
• Assist in triaging incoming service requests and dispatching ambassadors accordingly.

3. Operations Management

• Oversee daily ambassador activities, including hospitality services, downtown business support, and district maintenance initiatives.
• Ensure ambassadors are following proper procedures, adhering to safety protocols, and meeting performance expectations.
• Provide hands-on support as needed, including filling in for absent team members.

4. Community Engagement & Public Relations

• Act as a point of contact for businesses, residents, and visitors, offering assistance and fostering positive relationships.
• Represent Nexstreet and the Asheville Downtown Improvement District in a professional and positive manner.
• Gain familiarity with local government policies, event regulations, and environmental standards to better support community needs.
• Identify key individuals and organizations in the neighborhood to explore potential partnerships.

5. Reporting & Documentation

• Utilize Jia software to maintain accurate records of ambassador activities, incidents, and community interactions.
• Track key performance indicators such as cleanliness metrics, engagement statistics, and service requests.
• Provide regular reports and insights to the Operations Manager and Downtown Association leadership.

6. Conflict Resolution & Public Safety

• Address concerns from ambassadors or the public in a professional and solution-focused manner.
• Act as the first point of escalation for incidents requiring supervisory intervention.
• Ensure ambassadors handle public interactions with professionalism, empathy, and de-escalation techniques.

7. Cleaning & Maintenance Oversight

• Ensure ambassadors execute daily cleaning tasks, including sidewalk sweeping, litter collection, and trash receptacle servicing.
• Monitor graffiti removal efforts, ensuring prompt and effective abatement.
• Oversee biohazard cleanup response, ensuring compliance with safety protocols.
• Utilize Jia software for quality control, training opportunities, and transparency in service delivery.

8. Additional Responsibilities

• Assist with basic landscaping, including tree bed maintenance, weeding, and watering.
• Support public restroom monitoring, ensuring restocking and cleanliness.
• Contribute to special projects that enhance downtown beautification and safety.

Dress Code

• Must wear the designated uniform at all times while on duty.
• Uniforms should be kept clean and presentable to maintain a professional appearance.

Qualifications & Experience

• Proven experience in a supervisory or leadership role, preferably in public service, customer service, or hospitality.
• Strong interpersonal and communication skills with the ability to motivate and support a diverse team.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to maintain accurate documentation and produce detailed reports using digital platforms.
• Familiarity with Asheville’s local culture, businesses, and community organizations is a plus.

Skills & Physical Requirements

• Positive attitude with the ability to approach assignments thoroughly.
• Self-motivated, capable of prioritizing and managing multiple tasks efficiently.
• Ability to lift up to 35 pounds and endure prolonged periods of walking and standing.
• Comfortable working outdoors in various weather conditions.
• Proficiency with computers and smartphones, including familiarity with reporting software.
• Must possess a valid North Carolina Driver’s License.

Compensation & Benefits

• Hourly Rate: $22 - $25 per hour, based on experience and qualifications.
• Benefits: Competitive benefits package, including healthcare, paid time off, and professional development opportunities.
• Performance Incentives: Eligibility for performance-based bonuses and recognition programs.

Why Join Us?

As a Cleaning & Maintenance Ambassador Supervisor, you will lead a dedicated team responsible for enhancing the livability and vibrancy of Downtown Asheville. You will be part of a forward-thinking organization that values community engagement, environmental stewardship, and innovation in public space management.

If you have a passion for leadership, public service, and creating a positive impact in your community, we encourage you to apply.

Join us in supporting Asheville’s revitalization—one clean street at a time!