New York Pilates Shift Manager - NYC New York, NY · New York, NY · New York, NY · New York, NY · New York, NY · Part time

The Shift Manager’s role is to provide managerial support when the Store Manager or other business leader isn’t available on-site. They are responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift.


What We’re Looking For! 

New York Pilates is looking for a Shift Manager in one of our four NYC stores across the NYC Region. The Shift Manager’s role is to provide managerial support when the Store Manager or other business leader isn’t available on-site. They are responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. Their duties include managing/ordering supply inventory, leading check-in and schedule operations, coordinating employee responsibilities to improve efficiency or customer service. Shift Managers will perform the same tasks as employees while having the authority to manage co-workers in the absence of a studio manager. Shift Managers are responsible for resolving an issue and ensuring work is completed on schedule within a shift. They make sure that their team is meeting benchmarks for success and take care of employee absences, issues with equipment and closing or opening tasks, ensure all customer and student responses will be handled in a timely manner and up to NYP standards. 

Reporting to the Studio Manager, the Shift Manager, will be responsible to work on-site for all shift hours. This is a full-time hourly position. All candidates must be available to work nights and weekends, and holidays in line with our Studio business hours. 

The interview process will include video submission outlining details around your experience and highlighting your personality; We can’t wait to meet you! 

The Role 

  • This is a full-time hourly position. 
  • The Shift Manager will be responsible for working full time, minimum 30 hours and up to 40 hours per week. Overtime may be approved in advance by Management for emergency situations only.  
  • Hourly rate for the NYC region is $24/hr


  • Assign reps tasks to be completed on each shift
  • Supervise employees on shift both instructors and reps 
  • support performance metrics for all team members such as brand standards, sales goals, schedule expectations, shift expectations and ensure all such metrics are met
  • Own equipment management, repair and replacement
  • Build strong student relationships; support troubleshooting account issues on site and identify how to drive retention
  • Properly resolve problems and troubleshooting issues as they arise without the direction of management
  • Own brand standard management and maintenance; train team members on expectations and communicate projects that studio needs leadership support to complete
  • Manage multiple projects at the same time
  • Report to the studio manager directly day-to-day; dotted line to DOO for goals and project priority across the region
  • Organize shift schedules for team members as needed
  • Build and distribute sales representative schedule; manage changes as needed 
  • Collaborate with SM to understand the instructor schedule; field instructor time off and own instructor schedule changes as needed
  • Monitor attendance, tardiness and call-outs; communicate personnel management needs with SM directly 
  • Support recruiting for store; own training and onboarding for new team members 
  • Handle customer issues and managing conflicts
  • Proficient in AI; able to communicate last minute schedule changes with students in emergency situations 
  • Adhere to company policies and health, safety and employment standards
  • Other duties as assigned

Skills and Qualifications

A successful Shift Manager will have strong problem-solving skills and the ability to multitask. They must be team-oriented as they will work across departments to manage a project from start to finish, making sure all departments’ needs and concerns are addressed to create a product that is best for the company. Shift Managers should have:

  • 5+ years of industry experience
  • 3+ years of managerial or supervisory experience
  • Strong interpersonal and verbal communication skills
  • Knowledge of required company software and tools

Experience Requirements 

Shift Managers should have the experience doing all the work employees are performing and be able to jump into the work in the absence of an employee or if an issue arises.


  • Excellent communication and interpersonal skills.
  • Leadership skills like decision-making, motivation and goal-setting.
  • Strong problem-solving skills.
  • Exceptional organization and time management abilities.
  • Conflict resolution skills.
  • Customer service skills.

Bonus Points! 

  • Love for Pilates and Group Fitness classes 
  • Co-Collaborating with Teams 

The Offer 📑

We are building an A+ team with talented individuals. And we are here to help you along the way! Here are some of the great perks you get working with us!

Competitive Compensation💸

There is a $24/hr pay rate for this role. Candidates will be required to regularly work 30-40 hours/week.

PTO 🏖 

Our teams work hard, and we never want burnout to happen! So we are here to create a balanced environment. Just make sure you provide enough notification to your team members, so we can balance the workload of your fellow teammates, while you are away! 

All full time hourly employees will accrue up to 2 weeks of approved paid vacation (80 hours) and accrue up to 1 week of paid sick time off (40 hours).

Tuition Assistance 📚

We love to keep knowledge at the top of our minds, and want our employees to be empowered to learn! So we offer a quarterly stipend that can be used towards Continuing Education 

  • $500 per quarter, up to $2,000/year. Can be used for internal Continuing Education opportunities only. You have 24 months post accrual to use this reward.

Health Benefits 🏥

NYP provides access to enroll in medical, dental, and vision benefits, although employee contribution is not currently available for the 2023 year. 

Free NYP Membership ⚡

Our workouts are amazing and we want you to be a part of the community at NYP. Which means taking classes! As an NYP team member, you will Unlimited complimentary NYP classes/month & 8 NYP guest passes/month (get to work out with friends!


$22 - $24 per hour