New York Pilates Customer Support Sales Representative New York, NY · Part time

Apply for Customer Support Sales Representative

Roles & Responsibilities:

SALES

• Sell membership’s class packages, and private classes 
• Knowledgeable of our specials and membership packages as well as retail offerings; Understand the NYP brand and be able to sell students on various classes, memberships and instructor training 
• Achieve or exceed sales goals, activating individuals sales commission while supporting overall department sales goals 
• Handle prospective students’ inquiries; drive sales through service; Answer student questions about credit terms, products, prices, and availability
• Obtain deposits and balance of payment from students
• Understand and promote company programs
• Negotiate all contracts with prospective students
• Generate leads 
• Ability to identify sales opportunities and make recommendations 

EXPERIENCE

• Responsible for creating an experience that ensures the best in class customer service.
• Actively manage student communications across all CS channels (live chat, SMS, email)
• Develop meaningful relationships and connections with NYP students and your team members!
• Master Mind Body Online, NYP App & Website, Messenger AI and Gmail 
• Have knowledge of and recommend NYP classes, instructors, workshops and programs
• Gain a deep understanding of the NYP Brand to appropriately represent NYP with a united voice 
• Bring the most appropriate answer/solution according to NYP Brand Guidelines
• Maintain a friendly, positive, professional attitude.
• Resolve difficult situations with creativity, tact, and diplomacy
• Maintain student records

BRAND & OPERATIONS

• Master and successfully execute NYP playbooks to field inbound and outbound messages 
• Perform routine software review and updates to ensure best in class experience for staff and students
• Work collaboratively with Studio Managers and Sales leadership to improve the overall effectiveness and efficiency of the CS team
• Keep accurate records and document customer support discussions
• Collaborate and share ideas with the team in weekly meetings to create a more satisfactory experience for students 
• Identify and report any issues or factors affecting the operation, customer experience and overall journey of products
• Act as an internal resource and expert on all things CS and MindBodyOnline for Store & HQ team members

LEADERSHIP

• Lead internal teams across policy, procedure and operations to deliver excellence at all touch points 
• Play a supporting role in the successful management of external partner engagements 
• Powerful advocate that enables our Inbound and Outbound Sales teams to drive efficient growth
• Maintain regular meeting cadence with sales leadership and key stakeholders track and analyze key metrics
• Collaborate with Leadership to build and maintain department KPIs
• Be an expert on department specific and company-wide operational procedures and policies; understand that business needs are constantly changing 
• Seamlessly transition yourself and team to new ways of working and processes
• Model flexibility and resilience in your leadership style
• Confidently manage conflict in high pressure situations
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
• Proactively identify and address difficult situations
• Other duties, as assigned 

Requirements:

• Must be comfortable navigating MindBodyOnline and Shopify software
• Expert in GSuite
• Bonus if familiar with MBO Messenger 
• Experience in sales.
• Understanding of the sales process and dynamics for students spending between $40-$4,000/year
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with customers
• Experience using computers for a variety of tasks.
• Able to work comfortably in a fast paced environment

Competencies:

• Confidence - maintaining a positive attitude.
• Resilience - communicating with conviction.
• Active listening - understanding the students’ needs.
• Rapport building - selling your personality.
• Entrepreneurial spirit - continual self-improvement.
• Problem Solver - always looking for improvements and independently solution oriented