New York Pilates Customer Support Sales Representative New York, NY · Part time

The Customer Support Sales Representative will serve customers by selling products and services and meeting student needs.


Roles & Responsibilities:


  • Sell membership’s class packages, and private classes 
  • Knowledgeable of our specials and membership packages as well as retail offerings; Understand the NYP brand and be able to sell students on various classes, memberships and instructor training 
  • Achieve or exceed sales goals, activating individuals sales commission while supporting overall department sales goals 
  • Handle prospective students’ inquiries; drive sales through service; Answer student questions about credit terms, products, prices, and availability
  • Obtain deposits and balance of payment from students
  • Understand and promote company programs
  • Negotiate all contracts with prospective students
  • Generate leads 
  • Ability to identify sales opportunities and make recommendations 


  • Responsible for creating an experience that ensures the best in class customer service.
  • Actively manage student communications across all CS channels (live chat, SMS, email)
  • Develop meaningful relationships and connections with NYP students and your team members!
  • Master Mind Body Online, NYP App & Website, Messenger AI and Gmail 
  • Have knowledge of and recommend NYP classes, instructors, workshops and programs
  • Gain a deep understanding of the NYP Brand to appropriately represent NYP with a united voice 
  • Bring the most appropriate answer/solution according to NYP Brand Guidelines
  • Maintain a friendly, positive, professional attitude.
  • Resolve difficult situations with creativity, tact, and diplomacy
  • Maintain student records


  • Master and successfully execute NYP playbooks to field inbound and outbound messages 
  • Perform routine software review and updates to ensure best in class experience for staff and students
  • Work collaboratively with Studio Managers and Sales leadership to improve the overall effectiveness and efficiency of the CS team
  • Keep accurate records and document customer support discussions
  • Collaborate and share ideas with the team in weekly meetings to create a more satisfactory experience for students 
  • Identify and report any issues or factors affecting the operation, customer experience and overall journey of products
  • Act as an internal resource and expert on all things CS and MindBodyOnline for Store & HQ team members


  • Lead internal teams across policy, procedure and operations to deliver excellence at all touch points 
  • Play a supporting role in the successful management of external partner engagements 
  • Powerful advocate that enables our Inbound and Outbound Sales teams to drive efficient growth
  • Maintain regular meeting cadence with sales leadership and key stakeholders track and analyze key metrics
  • Collaborate with Leadership to build and maintain department KPIs
  • Be an expert on department specific and company-wide operational procedures and policies; understand that business needs are constantly changing 
  • Seamlessly transition yourself and team to new ways of working and processes
  • Model flexibility and resilience in your leadership style
  • Confidently manage conflict in high pressure situations
  • Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
  • Proactively identify and address difficult situations
  • Other duties, as assigned 


  • Must be comfortable navigating MindBodyOnline and Shopify software
  • Expert in GSuite
  • Bonus if familiar with MBO Messenger 
  • Experience in sales.
  • Understanding of the sales process and dynamics for students spending between $40-$4,000/year
  • A commitment to excellent customer service.
  • Excellent written and verbal communication skills.
  • Superb interpersonal skills, including the ability to quickly build rapport with customers
  • Experience using computers for a variety of tasks.
  • Able to work comfortably in a fast paced environment


  • Confidence - maintaining a positive attitude.
  • Resilience - communicating with conviction.
  • Active listening - understanding the students’ needs.
  • Rapport building - selling your personality.
  • Entrepreneurial spirit - continual self-improvement.
  • Problem Solver - always looking for improvements and independently solution oriented


$20 - $22 per hour