NEW NORTH CAROLINA PROJECT Program Director Remote · Full time Company website

Apply for Program Director

The New North Carolina Project (NNCP) is a nonpartisan nonprofit organization dedicated to empowering underserved communities across North Carolina. Through initiatives in housing, energy efficiency, and economic mobility, NNCP works to reduce energy burdens and improve quality of life for residents statewide.

Key Responsibilities

Program Operations & Delivery

• Manage full program lifecycle: intake → eligibility → audit → installation → quality control → reporting
• Oversee production to meet required targets (e.g., 431 units and quarterly benchmarks)
• Ensure timely scheduling of audits, installations, and inspections
• Maintain a stable production pipeline and implement corrective actions when performance falls below targets

Compliance & Reporting

• Ensure compliance with NC DEQ WAP, IIJA, DOE, and related regulations
• Oversee CARDS data entry accuracy, documentation completeness, and reporting requirements
• Review and submit monthly billing packages, ensuring all required documentation is complete and audit-ready
• Maintain client file integrity and secure data handling practices

Team & Contractor Management

• Supervise program staff including intake, outreach, reporting, and QC roles
• Manage subcontractors (auditors, QC inspectors, installers) including performance, documentation, and compliance
• Maintain primary and backup contractor capacity to prevent production delays

Quality Control & Continuous Improvement

• Oversee independent quality control inspections and ensure corrective actions are implemented
• Monitor key metrics such as cycle time, deferrals, and production rates
• Implement process improvements to increase throughput and reduce bottlenecks

Deferral Reduction & Workflow Optimization

• Lead early deferral-risk screening and referral pathways for non-weatherization-ready homes
• Maintain dashboards tracking deferrals, production, and county-level performance
• Adjust outreach and operations strategies to improve conversion and efficiency

Stakeholder & Community Engagement

• Coordinate with community partners, agencies, and referral organizations to drive intake volume
• Support equitable service delivery across all counties, prioritizing underserved populations
• Serve as primary liaison with NC DEQ and other stakeholders

Risk Management & Performance Recovery

• Monitor program performance and trigger corrective action plans when needed
• Diagnose operational bottlenecks (capacity, documentation, deferrals, etc.)
• Communicate recovery plans and updates to leadership and NC DEQ

Required Qualifications

• Bachelor’s degree in public administration, business, energy, construction management, or related field (or equivalent experience)
• 5+ years of program or project management experience, preferably in housing, energy efficiency, or government programs
• Experience managing federally or state-funded programs with compliance requirements
• Strong knowledge of operational workflows, reporting, and performance management

Preferred Qualifications

• Experience with Weatherization Assistance Program (WAP) or energy efficiency programs
• Familiarity with CARDS or similar data/reporting systems
• Experience managing subcontractors and multi-county operations
• Knowledge of DOE weatherization standards, NEAT/MHEA tools, or QC processes

Key Competencies

• Program and operations management
• Compliance and documentation discipline
• Data-driven decision making
• Stakeholder engagement and partnership development
• Problem-solving and performance recovery
• Team leadership and cross-functional coordination

Performance Metrics

• Units completed vs. target (e.g., quarterly and annual goals)
• Time to complete weatherization projects
• Reduction in deferrals and cycle time
• Accuracy and timeliness of reporting and billing submissions
• Quality control pass rates and compliance metrics

Working Conditions

• Hybrid role with travel across Region 2 counties
• Field visits to project sites and community outreach events
• Coordination with contractors and community partners

Limitations and Disclaimer

The above position description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/ or abilities. To perform this position successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Continued employment remains on an "at-will" basis.

NNCP/NNCPF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We actively recruit for diversity in our workplace, believing that a range of backgrounds, perspectives and experiences contributes to our mission.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.