NEAT Method Administrative & Systems Specialist Remote · Full time Company website

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NEAT Method is a home organizing company built on the belief that a well-structured home is the foundation for a well-lived life. With 95+ locations across the country, a curated line of organizing essentials, and a growing community of franchise owners who've built businesses around this belief, NEAT brings professional organizing expertise directly into people's homes — creating not just order, but the conditions for growth, rest, and intention. The brand operates at the intersection of functional service, personal transformation, and meaningful business ownership.

Department: Franchise Operations

Reports To: Sr Director, Franchise Operations

Position Summary

The Administrative & Systems Specialist is the operational and technical backbone of our franchise network. This role blends sharp administrative skills with hands-on systems expertise — keeping our people organized, our data clean, and our franchisees supported. You'll serve as the primary technical contact for franchise owners while providing critical administrative and analytical support to Regional Directors to drive compliance, performance, and operational excellence across all locations.

If you're someone who thrives on structure, loves a well-built spreadsheet, and takes pride in making complex systems run smoothly, this role was made for you.

Key Responsibilities

Administrative Support

• Provide day-to-day administrative support to the Franchise team, including scheduling, correspondence, reporting, and document management
• Prepare, organize, and maintain operational records, files, and internal databases with a high degree of accuracy
• Coordinate cross-departmental communication to ensure timely follow-up on action items and priorities
• Support onboarding logistics for new franchise locations, including system setup, documentation, and communications

System Implementation & Maintenance

• Deploy and configure franchise management systems, CRM platforms, and operational software for new and existing franchise locations
• Conduct system testing and quality assurance prior to franchise rollouts
• Troubleshoot technical issues and provide timely, solutions-oriented resolution to franchisees
• Maintain system documentation, user guides, and training materials
• Coordinate with IT and software vendors for system updates and enhancements
• Serve as the in-house point of contact and resource for current franchise systems including Thryv (CRM), Clare (Intranet), Sortly (Inventory Management), Canva, Kajabi (Training), and Canto (Photo Library)

Franchisee Support

• Act as the first point of contact for franchisee technical questions and system-related issues
• Conduct training sessions for franchisees on system usage and best practices
• Build and maintain a knowledge base of common issues and solutions for ongoing reference
• Monitor system adoption rates and provide usage analytics to leadership
• Track and escalate unresolved technical issues in a timely manner

Data Management & Reporting

• Own data integrity across all franchise systems — keeping records accurate, complete, and up to date
• Generate regular reports on system performance, franchisee compliance, and operational metrics
• Build and maintain dashboards, scorecards, and performance trackers for Regional Director review
• Support franchisee onboarding by setting up system access and profiles
• Develop and manage spreadsheets, reports, and data tools that support franchise operations and strategic decision-making

Regional Director Support & Compliance

• Assist Regional Directors in auditing franchise locations for compliance with brand systems and operational standards
• Collect and compile performance data to support coaching initiatives
• Document franchisee operational data, including system usage, compliance metrics, and performance indicators
• Track and report on system adoption rates, SOP adherence, and brand compliance metrics
• Help identify trends and flag franchisees requiring additional coaching or intervention
• Prepare data-driven reports to inform coaching and performance improvement plans
• Coordinate with Regional Directors to ensure timely follow-up on compliance gaps

Process Improvement

• Proactively identify opportunities to streamline administrative and operational processes through better system utilization
• Gather franchisee feedback on system functionality and user experience
• Collaborate with cross-functional teams to implement system improvements
• Document and communicate system changes and new features to the franchise network

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, or related field
• 1–3 years of experience in administrative support, systems administration, technical support, or franchise operations
• Advanced proficiency in Microsoft Excel and/or Google Sheets (pivot tables, formulas, data organization)
• Strong technical aptitude with the ability to learn new software quickly
• Experience with CRM systems and operational platforms
• Excellent written and verbal communication skills
• Strong organizational skills with exceptional attention to detail
• Problem-solving mindset with a customer service orientation
• Ability to manage multiple priorities, meet deadlines, and work independently

Preferred Qualifications

• Experience in franchise or multi-unit retail/service operations
• Knowledge of project management methodologies
• Experience with data analysis, reporting tools, or business intelligence platforms
• Familiarity with franchise business models and field operations
• Experience supporting Regional Directors or field management teams

What Success Looks Like

In this role, success means franchisees feel supported, Regional Directors have the data they need to coach effectively, and the administrative engine of our operations runs without friction. You'll be measured not just by task completion, but by the quality, accuracy, and reliability of the systems and information you own.