We are looking for an enthusiastic and player-focused Customer Service Specialist to join our team. In this role, you will lead a small team of Customer Service Agents, monitoring for trends in issues generating reports identifying key issues and gaps, act as an escalation point as well as providing guidance to the Customer Service team and driving a robust shift to self service where possible. You will additionally support our gaming community by providing top-notch assistance, resolving player inquiries, and ensuring an exceptional gaming experience is provided by NCA Customer Service. The ideal candidate is passionate about gaming, enthusiastic about the Customer Experience, has excellent communication skills, drives for results and thrives in a fast-paced, dynamic environment.
Responsibilities:
Requirements:
$60,000 - $80,000 per year