National Children's Museum Museum Operations Associate Washington, DC · Part time Company website

Apply for Museum Operations Associate

what you’ll do

As an Operations Associate, reporting to the Operations Manager, you will be a critical member of the team. You will help the Museum run more efficiently by interacting with our guests; supporting Museum programs and events; helping to resolve ticketing and other operations challenges; and making the Museum a welcoming, exciting, and accessible space for all guests.

• Promote a welcoming environment by engaging with children and families to maximize learning and enjoyment in the Museum;
• Provide excellent customer service and a fun experience for all guests;
• Provide guests with information regarding Museum exhibits, special events, birthday parties, and ticketing information;
• Help organize and maintain the gift shop, including restocking and selling items;
• Attend and participate in regularly scheduled staff meetings and trainings;
• Operate Museum software after receiving training;
• Perform Museum opening and closing procedures as assigned on a daily basis;
• Support educators as needed during field trips, family programs, and special events and assist with crowd control;
• Adhere to Museum policies and procedures; and
• Welcome other tasks and responsibilities as needed to ensure the Museum’s success.

what we believe are important experiences + traits for this role

• Comfortable working with children and their caregivers;
• Previous experience with young children and their families in recreational settings or experience in retail, sales, or customer service preferred;
• Understand, demonstrate, and promote the highest customer service standards;
• Ability to work well with a diverse group of staff and guests;
• Exhibit patience, professional demeanor, and even temper in stressful and changing situations;
• Ability to communicate and interact with children, adults, and large groups in a fast-paced, high-volume environment;
• Ability to observe and learn from visitor feedback and behavior;
• High school diploma or equivalent experience;
• Fluency in a second language, a plus; and
• Must be able to pass a criminal background check.

physical demands + working environment

• Ability to remain in a stationary position for long periods, move up to 50 lbs., and interact with children and adults in our exhibits, including a three-story climber and slide;
• Occasional work outdoors;
• Fast-paced, highly sensory, stimulating work environment due to constant noise and interaction with other staff and visitors, which includes children;
• Punctuality and attendance required;
• Availability on weekends, evenings, and holidays; and
• Uniform/dress code (masks are optional for visitors and staff).

hours + location

Part-time position located at National Children’s Museum @ 1300 Pennsylvania Ave NW. The position offers up to 32 hours per week. Schedule to be determined with the supervisor based on availability and Museum needs.  Working special events, evenings, and holidays will be necessary.

compensation + benefits

$18.50/hour

this position is not eligible for health insurance benefits