NappStar NYC Hybrid Assistant / Front Desk New York, NY · Part time

Apply for Hybrid Assistant / Front Desk

Pay:

$16/hr - $20/hr + 5% service sales + client tips

Responsibilities

• Must be coachable and adaptable
• Welcome customers and identify their preferences by asking pointed questions
• Apply hair treatment products, as needed (e.g. ACV treatments, scalp treatment oils, and hydrating masks)
• Coming in to work camera ready to be showcased on Social Media
• Form bonds with loyal customers and remember their hair preferences
• Ensure tidiness of beauty stations and sterilize tools, as needed
• Maintain Laundry and overall tidiness of stylist tools
• Refill stylist products
• Check in / out clients at the front desk
• Do spin cycles to ensure cleanliness and order during the day.

Required Skills

• Excellent communication skill with clients & team members
• Physical stamina to shampoo multiple clients every shift
• Shampoo & comb retwist experience
• Experience with other loc services is a plus.

Job Duties:

• Be on time for shift
• Clock In / Clock out for shifts
• Maintain a positive attitude and contribute towards a quality work environment
• Perform services within time standards
• Adhere to the uniform standard (including hair)
• Complete open / close tasks per shift 
• Follow our salon standards for services, behavior and general workflow
• Have complete knowledge and understanding of all services and products while educating and training clients in these areas
• Keep a clean & hygienic work space
• Service clients within NappStar standards for quality of service and time standards
• Develop professional relationships with regular clients & welcome new clients
• Assist fellow stylists with services during downtown to ensure no wait time for clients
• Communicate effectively with Front Desk team about service pricing and client notes
• Participate in creating content with the social media team for salon marketing
• Offer professional salon experiences to every client
• Participate in Check Ins & Reviews 
• Offer client service Redo’s at no-charge 
• Maintain a consistent, regular attendance record
• Properly care for equipment and use proper amounts of product 
• Uphold the standards of sanitation and sterilization as directed by law and the salon’s policies and procedures
• Communicate to management any and all occurrences involving staff or clients in the salon that require attention
• Maintain complete confidentiality in all client matters in accordance with company policy
• Handle client questions and concerns professionally 
• Provide accurate, appropriate and immediate responses to all requests by clients ensuring complete client satisfaction
• Possess the ability to work without direct supervision
• Regularly attend, participate in and support training and staff meetings for the salon
• Assist in all areas of salon operations, as requested by management
• Work during black out dates and required working days
• Be flexible with your schedule, supporting the needs of the salon