Service Level I Technician

Department: Service & Repairs

Reports To: Lead Technician

Position Summary

The Service Level I Pool Technician is responsible for performing weekly residential and light commercial pool service along an assigned route — testing and balancing water chemistry, cleaning and maintaining equipment, and completing digital service documentation to company standard. This is an entry-level field role with a structured, checklist-based training path; technicians are expected to demonstrate each core competency below before advancing to Service Level II.

Key Responsibilities

Water Chemistry & Testing

• Test and balance water chemistry each visit (chlorine, pH, alkalinity, calcium, CYA)
• Apply the Langelier Saturation Index (LSI) and dose chemicals to bring water into balance
• Recognize and correct corrosive or scaling conditions
• Adjust chemistry approach seasonally (summer vs. winter targets)

Equipment Operation & Maintenance

• Prime pumps and confirm full flow (not just water present) before leaving a site
• Operate and adjust valves, actuators, and automation/timers
• Read the sight glass and backwash filters at the correct pump speed
• Add the correct amount and placement of filter media (DE) after backwashing
• Check filter pressure against baseline and flag issues

Cleaning & Route Service

• Brush pool walls, steps, and corners each visit
• Net surface and bottom debris; empty skimmer and pump baskets
• Vacuum manually and with Hammerhead/RipTide equipment
• Follow gate/lockout protocol at every property
• Complete inclement-weather service per company storm protocol (chemical and equipment check only, no pole work)

Algae Prevention

• Maintain proper filtration, circulation, and sanitation to prevent algae growth

Truck, Equipment & Safety

• Follow chemical safety protocol — never mix chemicals; store and handle acid and chlorine separately
• Use required PPE (gloves, eye protection) when handling chemicals
• Keep the truck clean, secure, and report maintenance needs promptly
• Drive safely and follow GPS monitoring expectations (no harsh braking, hard acceleration, or speeding)
• Follow lightning/thunder and inclement-weather protocol
• Report incidents within 24 hours; call 911 then management for emergencies

Documentation & Administration

• Complete a service report with readings and a photo at every stop
• Log parts used as Installed Items with photos for billing and inventory
• Create Tech Concerns / work orders with photos when issues are found
• Manage the assigned route in Skimmer; use Microsoft Teams and Gusto as directed

Qualifications

• Previous pool service experience preferred but not required.
• Willingness to learn pool service, water chemistry, and equipment maintenance.
• Valid driver's license and acceptable driving record.
• Strong attention to detail.
• Reliable and punctual.
• Professional customer-service skills.
• Ability to work independently.
• Comfortable using a smartphone, GPS, and mobile service software.
• Ability to work outdoors in varying weather conditions.

Performance Expectations

• Complete assigned routes consistently.
• Maintain high-quality cleaning and water chemistry.
• Accurately document services.
• Identify and report problems.
• Provide professional customer service.
• Safely handle chemicals and equipment.
• Maintain company vehicles, tools, and supplies.
• Demonstrate reliability and willingness to learn.

Physical Requirements

• Stand, walk, bend, kneel, and work around pools and equipment.
• Lift and carry service equipment and chemical containers.
• Work outdoors for extended periods.
• Safely handle pool chemicals.
• Enter and exit service vehicles frequently.

Career Path

Successful Pool Technicians may advance to Service Technician II,  Lead Technician, and, with demonstrated leadership and technical ability, Technician Trainer.

Compensation & Benefits

Commission Based at $600 - $900/Weekly

Benefits may include:

• Paid time off
• Paid holidays
• Health, dental, and/or vision insurance
• Legal Insurance
• Performance bonuses
• Training and professional development
• Career advancement opportunities