Pool Technician Trainer

Department: Service Operations

Reports To: Service & Repair Coordinator

Job Summary

The Pool Technician Trainer is responsible for training and developing all pool service technicians at Nabors Pools. This role will primarily focus on training new hires to ensure they have the knowledge, skills, and confidence needed to perform their job successfully and provide excellent service to our customers.

When there are no new hires in training, the Trainer will work with existing Service Level 1, Service Level 2, and Lead Technicians to improve their technical knowledge, service quality, efficiency, and readiness to advance within the company.

The goal of this position is to create confident, knowledgeable technicians and maintain consistent service standards across the entire team.

Primary Responsibilities

New Hire Training

• Train all new pool technicians on company procedures, service standards, and expectations.
• Provide hands-on training in pool cleaning, water chemistry, equipment operation, and basic troubleshooting.
• Teach technicians how to properly use company tools, equipment, and technology.
• Ensure new hires understand customer service expectations and proper communication.
• Monitor new technicians throughout the training process and provide feedback and coaching.
• Communicate each trainee's progress, strengths, and areas needing improvement to management.

Technician Development

• Work with Service Level 1 Technicians to strengthen their skills and prepare them for advancement to Service Level 2.
• Work with Service Level 2 Technicians to expand their technical knowledge and prepare them for advancement to Lead Technician.
• Provide additional training to technicians who need improvement in specific areas.
• Ride along with established technicians to observe service quality, efficiency, and adherence to company standards.
• Provide hands-on coaching and constructive feedback.
• Identify opportunities for continued training and development across the service team.

Training & Quality Control

• Help maintain consistent training procedures and standards.
• Ensure technicians understand and follow company policies and procedures.
• Assist in identifying recurring training issues and developing solutions.
• Help ensure all technicians are performing services safely, accurately, and efficiently.
• Stay up to date on pool equipment, industry knowledge, and company service procedures.
• Assist with evaluating technicians' readiness for advancement to the next service level.

Qualifications

• Strong knowledge of pool cleaning, water chemistry, and pool equipment.
• Previous experience as a Lead Technician or advanced pool service technician preferred.
• Strong communication and teaching skills.
• Patient and able to work with technicians with different levels of experience and learning styles.
• Ability to provide clear, constructive feedback.
• Strong problem-solving and troubleshooting skills.
• Ability to lead by example and represent the standards of Nabors Pools.
• Valid driver's license and acceptable driving record.

Other Duties

The Pool Technician Trainer may be asked to assist with other related duties as needed to support the service department and company operations. Additional responsibilities may be assigned based on company needs and will be related to the overall scope of the position.

Success in This Role

A successful Pool Technician Trainer will:

• Develop knowledgeable and confident new technicians.
• Help existing technicians continue growing and advancing.
• Improve consistency and quality across the service team.
• Identify and address training gaps before they become larger problems.
• Create a clear pathway for technicians to progress from Service Level 1 to Service Level 2 to Lead Technician.
• Help maintain the high level of service and customer experience expected from Nabors Pools.

Compensation & Benefits

Salaried Position at $40,000 - $60,000/year

Benefits may include:

• Paid time off
• Paid holidays
• Health, dental, and/or vision insurance
• Legal Insurance
• Performance bonuses
• Training and professional development
• Career advancement opportunities