Myth & Legend Head of Opertions Dawsonville, GA · Full time Company website
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The Head of Operations is responsible for the overall operational leadership, performance, accountability, and scalability of Myth & Legend and affiliated brands. This role serves as the senior operational leader of the company and is fully accountable for the execution, consistency, profitability, leadership development, and guest experience across all locations. This role requires a leader who operates with extreme ownership. The Head of Operations is ultimately responsible for operational outcomes across the company and is expected to step directly into operational environments when necessary to stabilize, support, coach, solve problems, protect standards, and ensure execution.

About Myth & Legend

Myth & Legend was founded on the belief that coffeehouses offer the ideal opportunity for deeper and more meaningful connections. From our humble beginnings, we've grown into a beloved local gem, known for our exceptional coffee and welcoming atmosphere. Each of our locations is designed to be a haven where individuals from all walks of life can gather, relax, and enjoy the finest coffee. At Myth & Legend, we view coffee as a channel for building community and fostering connections. We believe that a great cup of coffee has the power to open doors and bring people together in ways that few things can. This philosophy is at the heart of everything we do, from sourcing the highest quality beans to creating a warm and inviting environment for our guests. We are intentional about growing our richness of coffee and community in equal measure. With a healthy appreciation for in-person connections, we foster an environment with high-level customer care and a deep understanding of craft coffee. Our spaces are designed to be safe havens for heightened experiences and intimate storytelling, strengthening the bonds within our community.

Description

Operational Leadership

• Oversee all day-to-day operations across all locations

• Lead General Managers and operational leadership teams

• Maintain operational consistency and accountability company-wide

• Serve as the final escalation point for operational issues

• Conduct regular operational audits and evaluations


Extreme Ownership & Accountability

• Take full ownership of operational outcomes across all locations

• Step directly into operations when necessary during staffing shortages, leadership gaps,

emergencies, or operational challenges

• Build a culture of accountability and ownership

• Protect the integrity, standards, and reputation of the brand


Financial Performance

• Own labor performance, profitability, and operational KPIs

• Analyze operational reporting and financial performance

• Develop action plans for underperforming stores

• Partner with ownership on forecasting and growth planning

Leadership Development

• Recruit, coach, and develop operational leaders

• Build leadership pipelines and succession planning systems

• Conduct performance evaluations and development planning

• Foster a culture of professionalism, hospitality, and operational excellence

Systems & Infrastructure

• Develop scalable operational systems and SOPs

• Improve workflows, reporting, communication, and operational infrastructure

• Standardize operational execution across all locations

Growth & Expansion

• Support and lead new store openings and expansion initiatives

• Build operational infrastructure capable of supporting growth

• Ensure new locations launch successfully and align with company standards

Apply for Head of Opertions