As a Technical Support Specialist/Customer Service Representative, you will be responsible for providing top-notch technical assistance and support to our customers.
Are you passionate about providing exceptional technical support and customer service? Are you looking for a remote work-from-home opportunity with a competitive salary? Look no further than My Privia! We are currently seeking a talented Technical Support Specialist/Customer Service Representative to join our team on a full-time basis.
**Job Overview:**
As a Technical Support Specialist/Customer Service Representative, you will be responsible for providing top-notch technical assistance and support to our customers. You will troubleshoot and resolve technical issues, answer product-related questions, and ensure customer satisfaction through excellent service. This role will be remote, allowing you to work from the comfort of your own home.
**Responsibilities:**
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Diagnose and troubleshoot technical issues related to our products
- Provide step-by-step guidance to customers on problem resolution
- Escalate complex issues to the appropriate team members for further assistance
- Document customer interactions and solutions in our CRM system
**Requirements:**
- Proven experience in technical support or customer service roles
- Strong communication skills, both verbal and written
- Proficiency in troubleshooting technical issues
- Ability to multitask and prioritize in a fast-paced environment
- High school diploma or equivalent
- Must have a quiet home office space and reliable internet connection
This position offers a competitive salary range of $23 to $29 per hour, along with opportunities for growth and development within our company. At My Privia, we believe in equal employment opportunities and do not inquire about criminal backgrounds during the hiring process.
If you are ready to take the next step in your career and join a dynamic team of professionals, apply now to become our next Technical Support Specialist/Customer Service Representative!
$23 - $29 per hour