As a Help Desk Analyst, you will be responsible for providing technical support to our internal team members and external clients. You will troubleshoot technical issues, escalate complex problems to the appropriate team members, and ensure timely resolution of all support tickets.
Are you a tech-savvy individual with a passion for helping others solve technical issues? Are you looking for a remote work opportunity that allows you to showcase your problem-solving skills? If so, My Privia is looking for a Help Desk Analyst to join our team on a full-time or part-time basis. This position is remote and can be done from the comfort of your own home.
As a Help Desk Analyst, you will be responsible for providing technical support to our internal team members and external clients. You will troubleshoot technical issues, escalate complex problems to the appropriate team members, and ensure timely resolution of all support tickets. Additionally, you will be responsible for documenting solutions and creating knowledge base articles to help streamline the support process.
**Responsibilities:**
- Provide timely and efficient technical support to internal team members and external clients
- Troubleshoot hardware and software issues
- Escalate complex problems to the appropriate team members
- Document solutions and create knowledge base articles
- Assist with system upgrades and installations
- Stay up-to-date on the latest technology trends and developments
**Requirements:**
- Previous experience in a help desk or technical support role
- Strong problem-solving skills
- Excellent communication skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and other common software applications
- High school diploma or equivalent
At My Privia, we believe in providing equal opportunities to all qualified applicants. As such, we do not inquire about criminal backgrounds during the hiring process. We offer a competitive salary range of $25 to $37 per hour, depending on experience and qualifications.
If you are passionate about technology and helping others, we encourage you to apply for the Help Desk Analyst position with My Privia. Join our team and be a part of our mission to provide top-notch technical support to our team members and clients.
$25 - $37 per hour