My Insurance Services Inc
Sustainability Specialist
Remote
·
Full time
Company website
The Sustainability Specialist plays a vital role in supporting members who are approved for the CalAIM Community Support Sustainability Program. This position focuses on helping members achieve long-term housing stability by addressing social, economic, and environmental challenges. A core responsibility of the role is guiding members step-by-step through their lease agreements, ensuring they fully understand the terms, responsibilities, and rules outlined in the contract. Also, the role involves helping members access community resources, maintain essential services, and develop the tools needed to achieve sustainable independence. Specialists assess whether members understand and can follow their lease obligations to prevent potential housing issues, violations, and eviction. This includes explaining key lease clauses, assisting with communication between tenants and landlords, and providing continued support to ensure ongoing compliance. When members face barriers in understanding or following their lease terms, specialists are expected to identify the need and offer timely, culturally sensitive support. This preventative, educational approach helps ensure sustained housing, reduces the risk of eviction, and supports the overall well-being of each member.
About My Insurance Services Inc
Description
Key Responsibilities:
· Guide members through lease agreements, ensuring understanding of key terms, responsibilities, and term rights.
· Support communication and conflict resolution between tenants and landlords.
· Monitor compliance with housing requirements and intervene when lease violations or risks of eviction arise.
· Provide guidance on public benefits and local support programs.
· Educate clients on sustainability that support long-term housing stability and self-sufficiency.
· Advocate for clients when communicating with landlords, agencies, or service providers.
· Coordinate referrals and facilitate access to services through partner organizations.
· Conduct outreach, community workshops, and individuated consultations.
· Ensure culturally competent and trauma-informed support.
· Conduct home inspections to ensure the property is in good condition and not at risk of damage or misuse.
· Identify and document any housing – related issues reported by the member that the landlord has failed to address and assist in escalating or resolving the matter when appropriate.
· Assistance with annual recertification for HUD Housing
· Assistance with SSI
· Assist members with housing, employment support, education resources, and basic needs.
· Support with other life challenges that may impact employment of housing stability.
· Document case notes and maintain accurate records in a timely manner.
· Monitor Authorization expiration periods (e.g., 6-month approvals) and report to the supervisor and manager at request for the renewal when needed.
· Report to the supervisor and manager when the member doesn't have active coverage.
· Report to the manager/supervisor if a member moved to another county.
Documentation and Case Management
· Maintain timely and accurate documentation for all member interactions using Tebra and internal spreadsheets.
· Complete a minimum of two high-quality SOAP notes per member per month, ensuring each note is informative, clear, and submitted promptly after member contact.
· Enter MCP charge capture details as required by each health plan.
Communication and Customer Service
· Providing excellent customer service through phone, email, and in-person visits.
· Responding to members' inquiries, concerns, and feedback in a timely and empathetic manner.
· Supporting communication between departments to ensure coordinated service delivery.
· Assisting members in understanding available services and navigating program requirements.
· Maintaining professionalism and cultural sensitivity in all interactions.
· Handling complaints or escalations with discretion and problem-solving skills.
· Maintaining regular contact and conducting consistent follow-ups, especially when issues arise, to ensure clients feel supported and all concerns are fully resolved.
· Helping members feel heard, respected, and supported throughout their experience.
· Each Friday weekly report is sent to supervisor or manager depending on who specialist is working – cases summary
· Each month – monthly report – numbers – more detailed - spreadsheet
Collaboration and Workflow Coordination
· Coordinate with internal departments.
· Attend required department meetings, trainings.
· Follow proper chain of command and escalate complex cases to a supervisor or
Salary
$18 - $20 per hour