Mountaineer Inn House Manager West Dover, VT · Full time

House Manager (Front Desk Manager)


The House Manager is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience in a tech forward hotel environment.


  • Assist with the guest check-in/check-out process while engaging with guests
  • Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
  • Utilize proprietary software to manage internal tasks and guest communication
  • Facilitate making reservations and room changes
  • Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance and Life House Central Support)
  • Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner
  • Inspect clean rooms in preparation for guest arrival
  • Prepare and deliver requested amenities
  • Perform other duties as assigned and requested to meet the needs of the business

Ideal Candidate

  • Team player, hard worker, multi-tasker and detail oriented
  • Knowledge of the local area and things to do, and places to go – or enthusiasm to acquire that knowledge
  • Genuine desire to be helpful: able to jump in and assist other departments when necessary
  • Works cooperatively with others in all situations

Other Qualifications

  • Experience in guest or customer service
  • Flexible in schedule and willing to meet the demands of the property
  • Familiarity with Apple products and applications (preferred)
  • Ability to lift, pull, and push 25lbs

Compensation & Benefits

  • Competitive pay
  • Referral program
  • Advancement opportunity
  • Transfer opportunity
  • An environment that encourages initiative and leadership
  • Working with highly talented people who are extremely passionate about their craft

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


$21 - $23 per hour