Mountaineer Inn General Manager West Dover, VT · Full time

General Manager for Mountaineer Inn at Mount Snow


Mountaineer Inn

Located steps away from Mount Snow’s chairlifts, the Mountaineer Inn is the perfect getaway in all four seasons. With close proximity to Vermont’s best skiing, snowboarding, golfing, and the charming town of West Dover, options for adventure at Mountaineer Inn are unrivaled. The Inn has comfortable and inviting accommodations to relax after a long day of skiing or hiking through the Green Mountains


The General Manager is responsible for all aspects of the operation, including property performance and the overall guest experience while overseeing front office, housekeeping, and maintenance. This role requires strong leadership, a results-driven mindset, resourcefulness and a genuine enthusiasm for hospitality. This is an on-site, full-time role with hours likely to include weekends, day shifts and occasional night shifts.

If you are interested in playing a critical role at a fast-growing tech-enabled hospitality company looking to innovate and disrupt the way things have traditionally been done in the industry, this role is for you!

Lead Your Teams & Deliver on the Guest Experience

  • Manage Front office team to ensure the guest experience is seamless, welcoming, and comfortable
  • Provide leadership to Housekeeping & Maintenance teams, facilitating highest standards of cleanliness and hotel condition
  • Maintain high guest satisfaction scores, ensuring any guest concerns are addressed in a timely and professional manner
  • Establish and maintain a positive workplace culture

Drive Performance & Hit Budgets

  • Oversee property expenditure, controlling labor, and OS&E per budget
  • Manage all operating supplies/inventory

Run a Smooth Operation

  • Own and troubleshoot any on-property or guest issues
  • Ensure company’s proprietary software is efficiently and effectively used
  • Ensure company SOPs are properly followed and executed
  • Develop property specific policies and procedures on an as needed basis
  • Build and maintain positive rapport with the local community

Manage Your Teams

  • Recruit, hire, onboard, train and offboard your team members in compliance with staffing needs
  • Execute payroll and efficient scheduling in line with budgetary constraints
  • Handle employee complaints and administer disciplinary action as needed

Perform other duties as assigned to meet the needs of the business

Key qualifications

  • 4+ years experience in service industry with direct customer interaction
  • 4+ years experience in leading teams at Manager Level +
  • 4+ years overseeing a physical facility
  • Experience in ownership of financial performance and a track record of successful cost control management
  • Experience with HR functions such as hiring, training, scheduling, payroll, employee relations, and compliance
  • Experience in utilizing technology for efficiency and communication
  • High school diploma/GED required, BS degree preferred

Our Ideal Candidate

  • You are an inspiring leader and excellent communicator
  • You deliver results and are a resourceful problem solver
  • You are known for delivering high standards of service through a keen eye for detail
  • You are experienced in Google-Suite, Asana, Slack, Apple products (preferred)
  • You have a high degree of professionalism – you are hardworking, reliable and respectful

Compensation & Benefits

  • Competitive compensation, at $60,000 to $70,000 USD (commensurate with experience, bonus eligible)
  • Robust onboarding on our proprietary technology
  • Opportunity to work in an environment fostering an innovative approach to hotel operations, which encourages initiative and sharpens leadership skills
  • Working with highly talented people who are extremely passionate about their craft
  • Leadership and professional development growth opportunities
  • Paid time off & vacation
  • Hotel Discount Program
  • Career growth opportunities within a network of dozens of hotels across the US and Mexico - growing to 100+ opened or signed hotels by the end of 2023

If you are interested in applying, send us your resume for consideration. Please be sure to include your phone number and email.

About Life Hospitality

Mountaineer Inn is managed by Life Hospitality, the hotel management arm of Life House, – an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and growing to 150+ in 2023.

Life Hospitality is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.


$60,000 - $70,000 per year