Morse Clinic of Zebulon, PC Health Care Navigator Zebulon, NC · Full time

Apply for Health Care Navigator

POSITION: Super Navigator

POSITION TYPE: Full-Time, Exempt

REPORTS TO: Chief Operating Officer (Neurofinity)

ADDITIONAL OVERSIGHT: Program Director (Morse Clinic Zebulon)

RESPONSIBILITIES/SUMMARY:

At Neurofinity, in partnership with Morse Clinics, we are building a new standard of care for opioid use disorder, one that is grounded in connection, consistency, and long-term engagement.

Recovery does not happen in isolation. It happens through relationships, trust, and coordinated support over time. The Super Navigator plays a central leadership role in orchestrating the patient’s longitudinal care journey, ensuring that every individual is supported through a cohesive, personalized, and adaptive plan.  At the core of this role is full accountability for SDOH resolution, with the Super Navigator ensuring all barriers to care are proactively identified and eliminated to support sustained engagement. The Super Navigator is accountable for overseeing care coordination across clinical, peer, and social support services. Working closely with the Morse Clinic care team and Amplified Peer Support Specialists, this role ensures alignment, accountability, and continuity of care. The Super Navigator integrates clinical insight, operational coordination, and human connection to remove barriers, optimize engagement, and drive sustained recovery outcomes.  This position blends structured care navigation with dynamic problem-solving, requiring both clinical awareness and operational leadership. The Super Navigator serves as the central point of coordination, ensuring that patients experience a seamless, supportive, and responsive care environment throughout their recovery journey.

Neurofinity provides supervision, leadership support, and a team-based environment to promote sustainability and prevent burnout.

This role provides structure, clarity, and continuity to individuals navigating recovery.

ESSENTIAL FUNCTIONS:

1. Longitudinal Care Plan Ownership: Develop, own, and continuously adapt individualized care plans, ensuring alignment with clinical recommendations, patient goals, and real-time needs across the full episode of care. 
2. Care Orchestration & Workflow Management: Serve as the central coordinator of all patient-related activities, ensuring seamless execution across clinical services, peer support, and external resources. 
3. Clinical Insight & Escalation: Monitor patient progress, identify risk indicators or changes in condition, and proactively escalate to appropriate clinical team members (nursing, counseling, psychiatry) when intervention is needed. 
4. Peer Team Direction & Integration: Provide day-to-day direction to Amplified Peer Support Specialists, ensuring outreach is purposeful, aligned to care plans, and responsive to patient needs. 
5. SDOH Strategy & Resolution Leadership: Hold primary accountability for SDOH resolution, leading the identification, prioritization, and elimination of barriers through coordinated resource navigation to ensure sustained patient engagement.
6. Patient Engagement Strategy: Design and drive individualized engagement approaches, adjusting frequency, modality, and intensity of touchpoints to maintain connection and prevent disengagement. 
7. Data-Driven Decision Making: Utilize program tools and data (including patient interactions, adherence patterns, and outcomes) to inform care adjustments and improve patient trajectories. 
8. Documentation & Program Integrity: Ensure timely, accurate, and compliant documentation of care plans, coordination activities, and patient progress in alignment with program standards. 
9. Interdisciplinary Leadership & Communication: Act as the connective leader across the care team, facilitating communication, resolving gaps, and ensuring shared accountability for patient outcomes. 

CORE COMPETENCIES (Aligned with Neurofinity Care Model):

1. Care Orchestration & Systems Thinking – Ability to coordinate complex, multi-disciplinary care in a structured, efficient, and patient-centered manner. 
2. Clinical Awareness & Judgment – Demonstrates strong situational awareness and the ability to recognize when clinical escalation or intervention is required. 
3. Accountability for Outcomes – Takes ownership of patient engagement, retention, and progress, ensuring follow-through across all aspects of care delivery. 
4. Adaptive Problem Solving – Effectively navigates ambiguity and evolving patient needs, adjusting plans and strategies in real time. 
5. Leadership & Team Coordination – Guides and aligns peer support staff and collaborates effectively with clinical teams to ensure cohesive care delivery. 
6. Strategic Communication – Communicates clearly and effectively across patients, peers, and providers, ensuring alignment and shared understanding. 
7. Patient Engagement Expertise – Designs and executes tailored engagement strategies that foster trust, consistency, and long-term connection. 
8. Operational Discipline – Maintains strong organization, prioritization, and follow-through in a dynamic, fast-paced environment.

REQUIRED EDUCATION AND EXPERIENCE:

1. Bachelor’s Degree in healthcare, social work, psychology, or related field (or equivalent experience). 
2. Minimum of three years of experience in care coordination, case management, or behavioral health. 
3. Experience working with individuals with substance use disorders, including familiarity with MOUD. 
4. Strong organizational, communication, and interpersonal skills. 
5. Ability to manage multiple priorities in a fast-paced environment. 
6. Proficient in Microsoft Office and care coordination platforms. 
7. Valid North Carolina Driver’s License

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hand to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl, and taste or smell. The employee must occasionally lift and/or move more than 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

LANGUAGE SKILLS: Must effectively communicate with participants, staff, and external partners. Ability to document services accurately and contribute to team discussions.

TRAVEL: The applicant must be able to travel back and forth between clinic and community.