Morse Clinic of North Raleigh, PC Security Monitor Raleigh, NC · Full time

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Summary: Responsible for providing a visual security presence inside the building and parking lot. Ensures Morse Clinics patients and staff members have a safe and pleasant experience during business hours. Run errands such as: drops off FedEx packages to mail center and maintain/order supplies when needed. Available for being back up front desk when personnel are on break. Maintains order and cleanliness of parking lot and mobile unit. Reports and documents all behavior problems and incidents. Assists with the running of quarterly drills, security alarm checks and checks fire extinguishers, as needed.

Duties and Responsibilities include the following:  Other duties may be assigned.

1. Parking lot and mobile unit control to prevent loitering.
2. Enforces clinic policies with patients. (Dress code)
3. Checks fire exits to make sure they are free of obstacles, inspects fire extinguishers to make sure inspections are up to date, holds safety drills/alarm drills, and monitors cameras when the lobby is not crowded.
4. Admits and checks in and out visitors/vendors and makes sure they sign in and out. (Guest sign in notebook) 
5. Connects delivery drivers to appropriate staff members.
6. Responsible for being familiar with and understanding the business’ safety plan and evacuation procedures and carries out emergency procedures as necessary. Controls crowds as required within the building and sidewalk.
7. Secures the business’ entrances and exits at the end of operating hours.
8. Check patients’ bathrooms to make sure it is not occupied, light is off and locked.
9. Runs the front desk when a staff member is out sick, goes on breaks, in a meeting, etc.
10. Monitors hallways, lobby and nursing area.
11. Picks up trash in the parking lot and lobby. Empty trash at the end of the day and take it to the dump out back.
12. Sweeps halls and takes trash out when full and at the end of the day.
13. Refills water pitchers in the lobby and in the nursing station.
14. Completes internal incident reports.
15. Responsible for greeting applicants and clients, notifying staff members when someone is waiting in the reception area, answering the telephone, and general clerical and filing duties as assigned by the Program Director.*
16. Cross training on basic front desk duties. (Check in of patients, collection of money, running end of day report) 
17. Responsible for other duties required by the Program Director.*
18. Confidentiality (HIPAA) and abides by 42 CFR Part 2

Education/Experience:

High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.

Specialized Training:

Experience in the security field is required.

Certificates and Licenses:

CPI and CPR within 30 days of hire, provided by employer

Knowledge, Skills, and Other Abilities:

·    Time management

·    Oral and written communication skills

·    Professionalism

·    Must be at least 21 years of age

·  Must be able to work a flexible schedule, follow detailed procedures, and have good customer service skills.

·    Must be able to work independent of intensive supervision

·    Weekends are required

·    Ability to communicate with other staff regarding clients’ financial status

·    Ability to function as a member of a team and participate in team meetings

·    Attendance and punctuality at work- Expectation is to arrive 30 minutes prior to business opening.

·    Ability to structure time and organize other duties

·   Professional demeanor, ability to communicate with patients and de-escalate situations in a calm manner

The job description is not an employee contract. Morse Clinic reserves the right to alter the job description at any time without notice.