Moonshot Games Plainfield Store Manager Plainfield, IN · Full time

Apply for Plainfield Store Manager

Google defines a "moonshot" as an extremely ambitious and innovative project. Though Moonshot Games started as just one retail store in downtown Noblesville, we now have a second location in Plainfield, a Youtube stream Rip and Ship by Moonshot, we host private parties in themed rooms, sell Pokemon and Magic and much much more. Today we represent more than just a handful of game stores. Ours is a place for people without a place. A safe spot to visit, play, laugh, and learn within a loving, supportive community. Yet this dream wouldn't have become reality without our amazing staff and customers, because it was too big to build by our will alone. It was Noblesville's dream, but we will continue to serve our community with plenty more big ideas as we reach for the stars.

Primary Responsibilities:

Sales Growth & Business Development

• Drive in-store and online sales by identifying growth opportunities, seasonal trends, and customer preferences.
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• Collaborate with ownership and marketing teams to plan and execute local promotions, sales events, and product launches.
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• Actively upsell and cross-sell relevant products, including sealed product, accessories, and singles.
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• Analyze sales reports and customer behavior to suggest merchandising changes and optimize inventory placement.
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• Develop relationships with regular customers to encourage repeat business and loyalty.
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• Track the performance of TCG events and explore new event formats or leagues to boost foot traffic and participation.
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• Collect and share customer feedback to improve product offerings, pricing strategies, and service quality.
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• Monitor competitor activity (pricing, events, product offerings) and make actionable recommendations.

Customer Service Operations 

• Greet and assist walk-in customers, ensuring a welcoming environment.
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• Operate the register, processing purchases, returns, store credits.
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• Answer basic product and gaming-related inquiries; refer to specialists when necessary
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• Handle phone calls and emails and respond to customer inquiries promptly and professionally.
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• Maintain a clean, organized, and well-stocked sales floor
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• Weekly cash reconciliation and bank deposits when needed
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• Weekly restocks of snacks and drinks
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• Handle taking mail to post office when our carriers don’t stop at the store
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Buylist & Trading Card Operations

• Greet card sellers and explain the buylist process.
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• Use the predetermined buylist process to scan, evaluate, and sort cards by condition.
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• Accurately grade cards and verify authenticity.
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• Calculate and present buylist offers using pricing guidelines (50% TCG Low = cash; +25% for store credit).
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• Integrate accepted singles into inventory and update digital systems.
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• Refill TCG binders and bulk.
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Order & Inventory Management

• Pull and prepare daily orders for shipping and pickup and email notification.
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• Receive inbound shipments and stock shelves accordingly.
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• Organize and put away transfers between locations.
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• Monitor stock levels to identify product purchasing needs on a weekly basis

Event Hosting & Community Engagement

• Host and facilitate weekly TCG events, fostering a friendly and inclusive play environment.
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• Track event attendance and report to management as required.

Qualifications:

• Prior retail or game store experience is strongly preferred.
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• Knowledge of TCGs (e.g., Magic: The Gathering, Pokémon) and card grading required.
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• Strong initiative taking, organizational and multitasking skills.
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• Customer-focused with excellent communication abilities.
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• Ability to work evenings and weekends, as required by event schedules.
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