Modern Practice Support Virtual Client Care Coordinator Belleville, KS · Remote · Full time

Virtual Client Care Coordinators for private and group mental health practices in the United States.

Description

JOB BRIEF


This position ensures that all mental health practices contracted with Modern Practices Support are satisfied with their services and all of their clients’ mental health treatment needs are met.  The Client Care Coordinator works with mental health practice clients from the first referral on through until after their first session with a clinician. 

This is a perfect opportunity for an individual that is motivated and driven for success.  The ideal candidate would have a perfect balance of a warm and friendly personality and attention to detail and organizational skills. The right candidate would have analytical abilities and be able to look at the “big picture,” seeing opportunities for growth and challenging themselves for excellence.


The Client Care Coordinator will work in conjunction with the Practice Owner or Practice Manager to ensure that potential clients are scheduled with therapists.


RESPONSIBILITIES

  • Take all incoming referrals for new clients and schedule within 24 hours
  • Follow up with all referral sources regarding the status of the appointment
  • Enter all new client information into our electronic health records systems accurately
  • Use systems to verify active insurance and related information
  • Schedule client’s first appointment with urgency
  • Communicate with client in regards to what they should expect, what items to bring to their first appointment, etc. 
  • Make appropriate selections/matches from client to clinician based on areas of specialization and expertise.
  • Make communication with client after the first appointment in order to ensure their needs were met and they were satisfied with their placement. 
  • Make adjustments as needed 
  • Work with community partners to nurture a professional relationship
  • Utilize referral sources when clinicians are accepting new client; make phone calls to referral coordinators informing them of these openings
  • Complete other various tasks for practice owners/managers

REQUIREMENTS

  • Warm and inviting personality, excellent with phone communication
  • Detail-oriented and organized in regards to following up with clients who are unreachable, etc.
  • Driven by goals, able to work towards meeting goals without getting frustrated or giving up
  • Must have deductive reasoning skills and able to interpret charts and graphs -each client will be placed with a clinician based on that clinician’s area of expertise
  • Must be excellent at community outreach and building relationships in the community as well as with new organizations.

ADDITIONAL INFORMATION

For Full-Time Employees, Modern Practice Support offers a benefits package including health insurance, PTO, and paid holidays along with a great team culture.


Please email a 30-60 second video sharing why you are interested in this position to [email protected]




Requirements

Applicants must have a dedicated office space to protect client Protected Health Information (PHI). Applicants must also have a cell phone and computer and be familiar with using apps.

Salary

$14 - $17 per hour