MOD BIKES E-bike shop - service manager Austin, TX · Full time Company website

Apply for E-bike shop - service manager

Founded in 2018 with limited funding and unlimited passion, MOD BIKES started out in a small shop in Austin, Texas with one big goal: to create the ultimate riding experience. Fast forward to today, and we’re proud to be a brand recognized worldwide — designing electric bikes, accessories, and unique customer experiences that set our brand apart.

But we’re not just about bikes — we’re about building lasting relationships. From the first ride to years down the road, our mission is to make sure our riders feel supported, empowered, and part of the MOD family.

We’re a small, tight-knit crew powered by good vibes, teamwork, and a “let’s make it happen” attitude. If you’re passionate, curious, and ready to help us turn impossible ideas into everyday wins, then come join us — we’re building something special, and we’d love for you to be part of it.

Description

We're looking for a hands-on Garage Manager to lead our service department — managing a team of mechanics, keeping the shop organized and moving, and delivering a smooth, professional experience for every customer who walks in. You'll be both a leader and a technician: someone who's comfortable running the floor and picking up a wrench when it's needed.

What You'll Do

• Oversee daily Garage operations and workflow — prioritizing service, repair, assembly, and hand-off tasks so jobs keep moving
• Lead and support the mechanic team — assigning work based on skill level and workload, and stepping in on tough repairs
• Check customers in and out for service, repairs, tune-ups, and warranty work, with clear estimates and updates along the way
• Diagnose and troubleshoot mechanical and basic e-bike electrical issues, and do the repair work yourself when needed
• Handle warranty and fleet maintenance cases, coordinating with Support, Fulfillment, and Inventory as needed
• Prepare new bikes for hand-off — assembled, inspected, charged, and ready — and walk customers through their new ride
• Build and improve Garage processes — keep things organized, catch recurring issues, and help grow service revenue

What We're Looking For

• Strong mechanical repair experience (bike or e-bike preferred)
• Basic understanding of electrical systems, or a real willingness to learn
• Experience leading or managing a team
• Highly organized and process-oriented
• Strong communication skills, especially with customers
• Comfortable handling multiple tasks and priorities at once
• Comfortable being both hands-on and managing others
• Proficient with Mac and comfortable learning new software quickly
• Willingness to work occasional weekends and holidays

Bonus Points For

• Experience in a bike shop, automotive, or similar service environment
• E-bike-specific experience
• Familiarity with service/ticketing systems
• Experience handling warranty processes
• Experience with Asana, Shopify, or Slack

What We Offer

• Competitive compensation, based on experience
• Medical, Dental, and Vision insurance
• PTO
• Employee discounts on bikes and accessories
• A small, tight-knit team that actually listens to your ideas
• Room to grow as MOD BIKES grows

Location

This role is based on-site at our Austin, TX shop (415 E St Elmo Rd).

How to Apply

Submit your resume and a cover letter telling us why you'd be a great fit for this role.