Mirror Mirror Salon
Hospitality Lead
Austin, TX
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Full time
Company website
At Mirror Mirror, hospitality isn't a department. It's our competitive advantage. As Hospitality Lead, you'll lead our Hospitality Team and set the tone for the whole salon, delivering a luxury experience where every detail is intentional, every interaction is warm, and every guest feels known, even on our busiest day.
About Mirror Mirror Salon
Mirror Mirror is an award-winning, team-focused hair salon in Austin, Texas, known for exceptional hair, an elevated but genuinely welcoming guest experience, and a strong commitment to developing successful careers.
We believe great salons are built by great people. Our culture is rooted in teamwork, education, high standards, and continued growth, with opportunities for team members at every stage of their careers to learn, contribute, and thrive.
Mirror Mirror has been recognized as Best Salon in Austin, Salon of the Year, an eight-time Salon Today 200 honoree, a two-time Best Places to Work honoree, and a five-time Inc. 5000 company.
Description
Beautiful hair brings guests through the door once. An unforgettable experience brings them back for years. You'll work alongside our General Manager and Director of Guest Experience to make every visit feel that way.
What you'll do
- Coach and develop the Hospitality Team, and lead by example on every shift
- Run check-in, checkout and the day's appointment flow, and solve problems before they reach the stylists
- Turn first-time guests into lifelong clients through welcome bags, rebooking and retail recommendations
- Keep up with guest texts, calls and virtual consultations
- Lead Saturdays, our busiest and most important day
- Keep the lobby, retail displays and beverage station polished
- Share guest insights and team wins with leadership every day
You'll thrive here if you
- Have led or trained a front-of-house team at a hotel, spa, restaurant or premium retail store
- Notice the little things and make people feel welcome without trying
- Stay calm and kind when the day gets busy
- Believe luxury isn't about price. It's about how people feel.
What we offer
- $20 to $23 an hour
- Comprehensive benefits, bonuses and retail discounts
- One month of hands-on Lead training
- Room to grow as we open our second salon in Leander in 2027
If someone from our team handed you a card, tell us where we met. We'd love to know!
Salary
$20 - $23 per hour