At Minneapolis Integrative Medicine Center we take a different approach to patient care, integrating wellness, nutrition and prevention into everyday clinical practice. We use in-depth testing including microbiome, genomics, and hormone testing routinely, and we prioritize longer appointment times with patients so you are able to spend meaningful time with your patients becoming their partner in health.

Patient Coordinator

Location: Wayzata, MN (Primarily On-Site with Hybrid Flexibility)

Reports To: Clinic Lead

About Minneapolis Integrative Medicine Center

At Minneapolis Integrative Medicine Center, we believe healthcare should be personal, proactive, and rooted in finding the why behind symptoms.

Our team combines evidence-informed integrative medicine with exceptional patient care to help people take control of their health. From comprehensive wellness assessments and advanced laboratory testing to IV therapies, lifestyle medicine, and personalized treatment plans, we partner with patients on a journey toward lasting wellness.

We're growing and looking for someone who believes healthcare should feel different.

About the Role

As our Patient Coordinator, you'll serve as the primary liaison between our providers and our patients—guiding individuals through every stage of their healthcare journey.

You'll help transform personalized treatment plans into exceptional patient experiences by ensuring patients understand their next steps, stay engaged in their care, and always know they have someone in their corner.

You'll build trusted relationships, proactively reconnect patients who have fallen out of care, coordinate follow-up plans, educate patients on available services, and remove barriers that prevent them from achieving their health goals.

You'll work closely with our providers, nurses, and leadership team to create a seamless, experience while helping optimize provider schedules and ensuring no patient falls through the cracks.

If you love building relationships, solving problems, and making a meaningful impact on people's lives, this role was designed for you.

What You'll Do

Become a Trusted Guide for Our Patients

• Serve as the primary point of contact throughout each patient's care journey
• Answer questions, provide education, and coordinate next steps within clinic guidelines

Help Patients Stay Engaged in Their Health

• Proactively reconnect patients who are overdue for follow-up appointments, laboratory testing, or annual visits
• Remove barriers that may prevent patients from continuing care
• Maintain accurate documentation of patient communication and follow-up activities within the EHR

Optimize the Patient Journey

• Coordinate follow-up appointments and provider recommendations
• Help optimize provider schedules by filling appointment openings and minimizing gaps
• Collaborate with clinical staff to ensure patients move efficiently through their treatment plans
• Guide patients through memberships, IV therapies, supplements, and other services that support their care plan

Deliver an Exceptional Experience

• Welcome patients with warmth, professionalism, and genuine hospitality
• Support front desk operations, including check-in, check-out, phone calls, and payments as needed
• Resolve patient concerns with empathy and professionalism
• Help continuously improve the patient experience by identifying opportunities to simplify processes and enhance service

Who You Are

You're someone who naturally builds relationships. People trust you because you're warm, organized, and genuinely care about helping others. You communicate with empathy while confidently guiding people toward the next step.

You thrive in environments where no two days are exactly alike and enjoy balancing relationship-building with organization and problem-solving.

You don't wait to be asked—you anticipate needs, take initiative, and look for ways to improve the experience for everyone around you.

Qualifications

• 2+ years of experience in healthcare, hospitality, concierge service, customer success, patient coordination, or another relationship-focused role
• Exceptional verbal and written communication skills
• Highly organized with strong attention to detail
• Comfortable learning technology and working within electronic health record (EHR) systems
• Proficient with Google Workspace or similar software
• Ability to prioritize multiple responsibilities while maintaining exceptional service
• Passion for helping others and delivering an outstanding patient experience

Preferred

• Experience in functional, integrative, concierge, or cash-pay healthcare
• Experience working with EHR systems
• Sales, hospitality, or membership experience