Key Responsibilities

• Become an expert on the MINNA brand, products, and brands we carry.
• Greeting and making customers feel welcome in the store while ensuring proper COVID safety measures are being observed.
• Representing the MINNA brand and mission while in the shop.
• Building genuine, lasting relationships with customers through quality interpersonal interactions.
• Acting as a resource for customers about the MINNA brand and products as well as the non-MINNA products we carry.
• Executing sales with customers.
• Delivering outstanding customer service at all times. 
• Working with the Retail team to meet daily, weekly, and monthly sales goals. 
• Supporting inventory management, which includes unpacking, counting, and adjusting MINNA and non-MINNA product inventory.
• Ensuring the storefront is always clean + organized. 
• Supporting the Retail and Design teams with visual merchandising. 
• Supporting daily administrative tasks
• Supporting online order fulfillment through packing and shipping orders

Skills, Knowledge and Expertise

• Excitement for MINNA’s mission.
• Interest in home goods, textiles, design, and/or art
• Customer service or communications experience 
• Ability to communicate clearly and warmly 
• Strong collaboration skills, with an interest in both leading and taking direction on collaborative projects
• Ability to multitask
• Cash handling experience
• Capable of using a computer and iPad to communicate with the team, customers and complete job tasks.
• Weekend + Holiday availability 
• Understanding, and ease, using gender-inclusive language
• Committed to anti-racism work

Benefits

All employees:

+ Paid Sick Leave

+ Employer subsidized Health Insurance, Vision, and Dental Options 

+ 50% discount on MINNA products + 20% discount on resale goods

+ 401(k)