Metro Plumbing, Heating & Air Call Center Representative Chattanooga, TN · Full time

You will accurately and efficiently book calls for our customers and ensure we provide the best customer service possible.

Description

Are you tired of your dead-end job with no purpose - of just being a number? What skills and gifts are you currently not utilizing? Do you enjoy interacting with people? Have you ever been called a chatty Cathy?

PLEASE STOP - Call Bri or Drew @ 423-855-0967!

We strive to provide a 5-star customer experience at Metro Plumbing Heating and Air! We love our customers for allowing us to take care of them. We believe in compensating people for being their most valuable assets. We foster an environment where our customers are the top priority, the employee second, and the company is last. Do your skills include the following:

  • A positive attitude
  • A vibrant personality
  • Genuine empathy
  • Steadfast discipline
  • An eagerness to learn
  • Being process oriented
  • Willingness to accept feedback and grow
  • Enjoy being on a united team

If so, we would love for you to join us soon! Call or apply to this job posting to join the team and start your intentional and purposeful life journey.

CALL CENTER REPRESENTATIVE RESPONSIBILITIES:

  • Promote customer satisfaction by converting incoming customer calls into booked service appointments.
  • Participate in training, learning, and developing as a professional.
  • Maintain and update our customer database with complete and accurate information.
  • Learn and utilize word tracks to increase customer satisfaction and retention.
  • Outbound calling to win the day - ensuring team success.
  • Must participate in on-call rotation, providing service to customers after office hours.

CALL CENTER REPRESENTATIVE REQUIREMENTS:

  • An open mind and a passion for learning
  • Good time management, critical thinking, and interpersonal skills
  • Excellent problem-solving and customer service abilities
  • Smashing oral and written communication skills
  • Possess a smile that will be heard over the phone

What We Offer

  • Our top performers are among the highest paid in Chattanooga. You’ll have unlimited earning potential.
  • Medical Insurance -- dental, vision, life insurance, short-term and long-term disability
  • New technology, including iPhone, iPad & access to integrated software
  • 401k Plan with a company match
  • A team that feels like a family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Metro Plumbing Heating and Air!
  • Job Hours: Monday-Friday 8-5


When you're ready, please submit your resume and a short bio about you and what excites you about this position to apply.


Salary

$17 - $24 per hour