Merz b. Schwanen Store Manager New York, NY · Full time

As the Store Manager in our New York City store you will oversee daily operations, lead a team to craft memorable experiences, and cultivate enduring customer relationships, vital to the business's commercial success.


About Merz b. Schwanen

Made with traditional loop-wheeled fabrics, sustainable textiles and contemporary approaches to design, our garments are of timeless style and exceptional quality. From designs to fabrics to manufacturing techniques, everything we do is guided by the aspiration to create versatile, comfortable and authentic basics—made with consideration for the environment and gratitude for the people who wear our garments. 

With our timeless and high-quality basics, Merz b. Schwanen is successful in over 35 countries and we are excited to open our first retail store in the United States.

The Role’s Purpose

As a store manager you will manage the daily operations of the store, lead, and motivate a team of retail associates to create memorable experiences for visitors in our space in New York and build long lasting relationships with our customers – playing a key role in achieving commercial success of the business. 

This role is full-time (40 hours per week), based in our Soho, NYC store. 

Your Responsibilities

  • Providing exceptional, memorable experiences to all visitors of our store
  • Contributing to the achievement of the store’s key performance indicators by effectively leading and motivating the team
  • Ensuring that store procedures such as stock counts, opening and closing, and cashing up are accurately performed
  • Ensuring that the store maintains the visual merchandising standards of the brand with a meticulous attention to detail
  • Mentor, coach and empower a team of retail associates to help them develop and realise their potential
  • Creating a collaborative, inclusive, enjoyable work-environment through thoughtful and empowering leadership
  • Planning staff schedules and time off
  • Keeping track of stock levels and planning replenishments where necessary
  • Collaborate with the marketing team to initiate and execute in-store marketing events & activations
  • Flexibility and willingness to work on weekends

The Qualities You Embody

  • Managerial experience in a retail environment (preferably clothing retail)
  • Ability to empathetically build meaningful connections with customers and colleagues
  • Taking ownership of your role, being proactive in tackling challenges, and having a solution-oriented mindset
  • Confidence in yourself and your abilities while maintaining a growth-mindset
  • Strong IT skills and interest in learning and mastering new tools/ systems
  • Curiosity to understand people and their needs without assumptions or judgement. We want everyone to feel welcome and recognised in our spaces.
  • Sharing and embodying our sustainable values and letting these guide your everyday work

Our Offer to You

Sustainability, social responsibility, our customers' and colleagues’ well-

being are close to our hearts. 

We are a family run business that values respectful, honest, and loyal relationships with our employees. We offer an inclusive work environment and a constructive feedback culture. You will be part of a supportive team of passionate individuals that aim to make a difference in the garment industry. Employee benefits include:

  • 20 days of paid time off
  • Up to 15 days of paid sick leave
  • Access to medical, dental & vision insurance benefits 
  • Monthly performance-based bonus scheme
  • Generous product discounts 
  • Up to 12 weeks of paid parental leave

We look forward to receiving your application and hopefully welcoming you at Merz b. Schwanen soon!


$70,000 - $95,000 per year