Meryl's Safe Haven, Inc. Direct Care / Residential Counselor Worcester, MA · Part time

Direct Care / Residential Counselors are responsible for second and third shift support for families and youth in programming.


Minimum Qualifications:

  • High school diploma or equivalent; Associate degree in a Human Services related field preferred
  • Minimum two years experience working with populations with mental illness, development disabilities and/or substance abuse, and economically disadvantaged individuals and/or families

Knowledge, Skills, & Competencies

·       Passion working with economically disadvantaged, culturally diverse, and at-risk families 

·       Excellent customer service

·       Organizational, interpersonal, oral, and written communication skills

·       Ability to manage multiple priorities and work in a fast-paced environment

·       Proficient computer skills specifically Microsoft Suites

·       Crisis management

·       Great attention to detail

·       Good working knowledge of community resources for economically disadvantaged youth and families

·       Bilingual (English/Spanish, English/Haitian Creole, English/Portuguese) preferred

Duties & Responsibilities:

1. Assist in completing screening, intakes activities and orientation of new families

2. Under the direction of the Chief Operating Officer aid clients with keeping compliance with program


3. Oversee security and safety by making routine interior and exterior checks during shift

4. Assists families with day-to-day life skills assistance, as needed.

5. Documents all critical incidents and safety issues using program communication system

6. Ensure family daily chores are complete each night

7. Complete daily housekeeping duties, including room checks each night

8. Assist colleagues and volunteers with coordination of events and workshops

9. Coordinate orientation of new family members as they enter the program

10. Provide emergency crisis management to families 

11. Perform other related duties as assigned


$15 - $19.8 per hour