Melrose Integrations Lead West Hollywood, CA · San Francisco, CA · Full time Company website

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Melrose is building the AI connectivity layer for the global supply chain. AI is becoming the new operating system for work, but global logistics still runs on emails, PDFs, spreadsheets, portals, phone calls, and EDI. That gap is why moving goods is still harder than it should be. We’re building the first AI CSR to support global logistics teams and change the way goods move around the world. Melrose automates the quote-to-delivery workflow, mapping real world atoms to digital bits. We’re an operator-led team of ex-Sequoia backed founders with experience from Flexport, Uber, and Amazon. We’re backed by leading Silicon Valley investors who also back Rippling, Ramp, SpaceX, and Polymarket

About Melrose

Melrose is building the AI connectivity layer for the global supply chain.

AI is becoming the new operating system for work, but global logistics still runs on emails, PDFs, spreadsheets, portals, phone calls, and EDI. That gap is why moving goods is still harder than it should be.

We’re building the first AI CSR to support global logistics teams and change the way goods move around the world. Melrose automates the quote-to-delivery workflow, mapping real world atoms to digital bits.

We’re an operator-led team of ex-Sequoia backed founders with experience from Flexport, Uber, and Amazon. We’re backed by leading Silicon Valley investors who also back Rippling, Ramp, SpaceX, and Polymarket.

About the role

As an Integration Expert at Melrose, you will own the hardest integration and workflow issues across our platform. You will work directly with customers and internal teams to diagnose failures, unblock go-lives, improve implementation quality, and make sure our automations hold up in the real world.

You will work directly with Khalid (our CTO) and our technical executive team. You will have tight feedback loops with customers, engineering, and post-sales, and real influence over how Melrose scales implementation quality, integration support, and customer trust.

What you’ll do

• Serve as the expert point of contact for escalated integration and workflow issues across customer implementations
• Troubleshoot complex failures across email ingestion, EDI, APIs, spreadsheets, portals, document workflows, and customer system mappings
• Lead live debugging sessions with customers and internal teams to identify root cause, explain system behavior clearly, and drive resolution
• Resolve the majority of high-sensitivity integration and configuration issues without needing constant engineering intervention
• Partner closely with engineering, product, and customer teams to surface product gaps, recurring failure modes, and opportunities for system-level improvements
• Support new customer implementations by validating mappings, testing workflows, identifying edge cases, and helping customers reach production faster
• Build and maintain internal playbooks, documentation, error libraries, and troubleshooting guides so knowledge scales across the company
• Turn repeated customer pain into structured feedback that improves onboarding, product quality, and implementation speed
• Help define best practices for how Melrose supports integrations across different customer systems, workflows, and levels of technical maturity

What you’ll need

• Strong problem-solving ability and comfort debugging messy, cross-system workflow issues
• Experience working with integrations, implementation, technical support, solutions engineering, or customer-facing operations in a B2B software environment
• Ability to work through ambiguity and make good decisions quickly when systems do not behave as expected
• Comfort working across APIs, CSVs, JSON, spreadsheets, admin consoles, configuration layers, and operational workflows
• Strong written and verbal communication. You can explain technical behavior clearly to both technical and non-technical audiences
• High ownership and urgency. You do not wait for perfect instructions
• A customer-first mindset paired with strong internal judgment on when to escalate, when to investigate deeper, and when to drive a workaround
• Strong pattern recognition. You do not just solve one ticket, you notice classes of issues and help eliminate them at the source

Nice to haves

• Experience with EDI, API integrations, system mapping, or implementation work in logistics, freight, trucking, freight forwarding, or 3PL software
• Exposure to operational tools like TMS, WMS, ERP, customer portals, or workflow automation platforms
• Familiarity with reading logs, inspecting payloads, tracing sync failures, and validating data transformations
• Experience in implementation, customer success engineering, technical account management, or solutions roles at a high-growth startup
• Comfort working directly with customers in high-pressure situations like go-lives, escalations, and time-sensitive production issues
• Experience writing documentation, training teammates, or helping define support and implementation process from scratch

What success looks like

• Customers get to value faster because implementations are cleaner and issues are resolved quickly
• Escalated integration problems are handled with speed, clarity, and strong judgment
• Repeated failure modes decrease over time because insights turn into product and process improvements
• Customers trust Melrose because we can explain what happened, fix it, and prevent it from happening again
• Melrose develops a repeatable implementation and support playbook that scales with the business

Benefits (U.S.-based full-time employees)

• Competitive salary plus meaningful equity
• 100% Medical, dental, and vision coverage
• Flexible PTO
• Budget for travel to customer meetings and industry events
• Home office support as needed
• Direct mentorship from the CEO and technical executive team