Mel Trotter Mission Thrift LLC Processor Grand Rapids, MI · Full time

To process donations from donors to retail. This includes, but not limited to, accepting, sorting and pricing donated items. This includes but is not limited to compliance with company policies and standards, procedures, and the Mel Trotter ’ Mission Statement.


Job Description: Processing Team Member

Position Summary:

The Processing Team Member is responsible for performing daily job duties within the processing team and department. This includes accepting donations, presorting and pricing merchandise. The team member will also welcome donors, handle the receiving and donation process with care, and contribute to creating a positive work environment.

Essential Duties and Responsibilities:

1. Perform daily job duties within the processing team and department, including accepting donations, presorting and pricing merchandise.

2. Welcome donors in a timely manner, ensuring they feel appreciated and valued by Mel Trotter.

3. Handle the receiving and donation process with respect and care, greeting donors, assisting with unloading donations, telling the Mel Trotter story, and issuing receipts.

4. Maintain a positive and energetic attitude that aligns with the mission of revealing Christ to donors and team members.

5. Help maintain clean and organized reception, presort, and processing areas.

6. Keep personal processing station clean and organized.

7. Adhere to all employee policies and procedures outlined in the Employee Policy and Procedures manual and the Mel Trotter Mission Statement.

8. Recognize quality merchandise and seek guidance from the Processing Manager for pricing.

9. Thoroughly research merchandise as necessary to maximize the value of donations.

10. Collaborate and effectively communicate with the Processing Manager, other processing employees, and donors on a daily basis.

11. Foster a healthy and productive work environment by working well with fellow employees.

12. Achieve daily and weekly production goals set by the manager, including the overall company goal of 35 pieces produced per hour.

13. Demonstrate the ability to work quickly and accurately in a fast-paced environment.

14. Understand and comply with policies and procedures related to donated items, including prohibited items and pricing guides.

15. Utilize the donation receiving script to effectively communicate appreciation, the KARM Story, and Corner of Your Field to donors.

Spiritual Guidelines:

Mel Trotter Team Members at all levels should hold the following beliefs:

1. Believe in the Holy Trinity - God the Father, God the Son, and God the Holy Spirit.

2. Believe that God the Father sent His Son, Jesus, to die for the forgiveness of sins.

3. Believe in Jesus for personal forgiveness of sins.

4. Believe that the Bible is the true Word of God.

Essential Knowledge, Skills & Abilities:

1. Must have a pleasant and willing attitude, with a servant's heart.

2. Excellent communication skills, both oral and written, with a strong command of the English language.

3. Ability to write legibly and clearly.

4. Commitment to Mel Trotter's mission and mission statement.

5. Detail-oriented with solid organizational skills.

6. Ability to thrive in a fast-paced environment.

7. Problem-solving skills, ability to work with minimal supervision, and take initiative.

8. Strong time management skills.

9. Must become proficient in production within the first 90 days to meet established goals.

10. Basic computer skills, including typing and web browsing.

11. Ability to interpret and follow written or oral instructions and goals.

Education & Experience:

- High School diploma or GED preferred.

Physical Requirements:

- Ability to stand for up to 100% of a standard work day.

- Ability to walk for up to 75% of a standard work day.

- Ability to sit for less than 50% of a standard work day.

- Use hands to perform required duties for up to 100% of a standard work day.

- Lifting and bending for up to 75% of a standard work day.

- Ability to talk or hear as needed throughout a standard work day.

- Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Schedule and Compensation:

- Full Time position, at least 30 hours per week, Monday through Saturday.

- Attendance at specific meetings, off-site events, or training may be required.


$12 - $15 per hour