MD Ally Sr. Corporate Operations Manager Remote · Full time

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MD Ally is a 9-1-1 Telehealth solution that enables greater connectivity between public health & safety and the broader healthcare ecosystem. Our solutions allow dispatchers and first responders to transfer non-emergency callers from 911 to virtual care instead of dispatching valuable, emergency resources.

MD ALLY - 911 NETWORK NAVIGATION

MD Ally is a non-emergency 911 navigation solution that enables care pathways from 911 to the broader healthcare ecosystem. Our solutions connect members calling 911 with non-emergency concerns to virtual care instead of transporting them to costly emergency services. We enable partnerships between Public Safety and Payors that expand access to care and improve clinical and financial outcomes.

WHAT YOU'LL DO

The Sr. Corporate Operations Manager owns the day-to-day execution of MD Ally’s General & Administrative (G&A) operations, working as a direct operational partner to the organization and leadership team. This role manages the vendors, processes, and deliverables that keep the business running, from our outsourced accounting firm and the employee lifecycle to vendor management, contract review, corporate insurance, and compliance tracking, so that leadership can stay focused on growth and our team can stay focused on outcomes. You have an automation-first mindset and build workflows, skills, and processes that reduce manual work and help the organization scale.

This is an execution-focused generalist individual contributor role. The ideal candidate has hands-on experience in finance, HR, or legal operations, is comfortable owning recurring deliverables independently, and has good judgment for when to handle something directly versus when to flag it for leadership, outside counsel, or an outside specialist.

As an early-stage startup, MD Ally needs someone who builds lightweight, scalable processes rather than over-engineering solutions, and who treats vendor spend, contracts, and deadlines with the same discipline the company applies to everything else.

Key Responsibilities

Vendor & Contract Management

• Support vendor selection and onboarding for new vendor relationships, and maintain internal visibility into key vendor engagement and performance.
• Perform first-pass review of standard vendor contracts and Business Associate Agreements (SaaS agreements, registered agent services, etc.), flagging material terms, pricing, and auto-renewal/termination clauses, and escalating substantive legal questions to outside counsel.

People Operations (HR)

• Own employee engagement programs, including recognition initiatives, culture events, and pulse surveys, and partner with leadership to turn engagement feedback into concrete action plans.
• Own full-cycle hiring logistics: job posting, candidate scheduling/coordination, offer letter preparation, background checks, equipment management, and new hire onboarding.
• Manage offboarding end-to-end, including exit logistics, final pay coordination, benefits termination (COBRA), and access/equipment revocation coordination with IT; partner with counsel as appropriate.
• Administer employee benefits programs in partnership with our Benefits Consultant, including open enrollment, carrier relationships, invoice reconciliation, and serving as the employee point of contact for benefits questions.
• Own HR policy management: draft, maintain, and update the employee handbook and HR policies, ensuring they stay current with multi-state employment law and are consistently applied.
• Maintain HR files and ensure multi-state employment compliance (new hire reporting, required postings, etc.) in partnership with the payroll/accounting provider.
• Own the planning and systems behind coaching and performance management, including the annual review cycle, merit cycle administration, and the frameworks and tools that equip people managers to run effective coaching and performance conversations.

Business Management

• Serve as MD Ally’s primary point of contact for our outsourced accounting/bookkeeping firm, coordinating day-to-day deliverables across accounts payable, accounts receivable, reconciliations, payroll, and month-end/quarter-end/year-end close.
• Manage the corporate insurance program: track policy renewals (general liability, tech E&O, cyber, workers’ compensation, D&O), produce certificates of insurance requested by partners, and serve as the primary contact with the insurance broker.
• Own company mail and registered agent administration, including state registrations/qualifications as MD Ally expands into new states.
• Support business tax administration (business licenses, franchise tax, annual reports) in partnership with the accounting firm and tax consultants.
• Manage recurring administrative operations: corporate filings, subscriptions, and day-to-day business logistics for a fully remote company.

Compliance Program Management

• Maintain the master compliance tracker of key deliverables (regulatory filings, policy review cycles, audit deadlines, insurance renewals, contract renewals) and drive completion against deadlines.
• Coordinate Compliance Committee logistics and documentation, ensuring governance actions and policy updates are tracked and appropriately recorded.
• Partner with compliance counsel to apply HIPAA, SOC 2, and other regulatory requirements to day-to-day operations.
• Project manage the SOC 2 audit: coordinate evidence collection, control owners, and auditor requests, and track remediation items to closure.
• Own the workers’ compensation program end-to-end: policy renewal/audit process, payroll data submissions, claims coordination, and certificate requests.
• Lead other cross-functional G&A projects assigned by leadership, building lightweight trackers to report status.

AI Automation & Systems Integration

• Build and maintain automations that connect MD Ally’s core systems, including Gusto, QuickBooks, HubSpot, Microsoft 365, Slack, and Notion, using Claude connectors, skills, and plugins to cut manual work across finance, HR, legal, and compliance.
• Gather requirements from stakeholders before building. Map the current workflow, document inputs, outputs, decision points, and exceptions, and confirm with the process owner what the finished automation needs to do.
• Test each automation with the people who will use it, using real scenarios, and refine it until it produces reliable results before rolling it out to the wider team.
• Lead adoption with the teams who benefit from each automation. Train users, write short how-to guides, collect feedback after launch, and track usage so automations become part of how people work day to day.
• Build human review into any automation that affects payroll, benefits, contracts, or compliance records, so a person approves actions with financial, legal, or employee impact.
• Apply HIPAA and SOC 2 requirements to every automation. Confirm vendor BAAs and access permissions before connecting a system, limit PHI to what each task requires, and document automations so they can serve as audit evidence.
• Maintain an automation inventory that records each workflow’s owner, connected systems, permissions, and status. Use it to prioritize new automation opportunities by time saved and risk reduced, and report results to leadership.

Who You Are

• Ability and desire to work in a fast-paced startup environment with shifting priorities and limited dedicated support.
• You have hands-on experience building AI automations with Claude connectors, MCP servers, skills, or similar tools, or you can show a clear track record of learning new technical tools quickly and putting them to work.
• You’re comfortable interviewing stakeholders, turning a manual process into clear requirements, and coaching teammates through a change in how they work.
• A true generalist who flexes into whatever company need is highest priority (finance, HR, legal, or compliance), reprioritizing quickly and picking up new or undefined requests with minimal hand-holding; this role is defined by outcomes, not a fixed lane.
• Proactively identifies gaps in G&A coverage and steps in before being asked, rather than waiting for a formal assignment.
• Strong project management instincts: nothing falls through the cracks, and deadlines are tracked proactively, not reactively.
• Sound judgment for when to handle something directly versus escalate to leadership, outside counsel, or a specialist vendor.
• High degree of discretion and trustworthiness handling confidential financial, HR, and legal information.
• Clear, professional written communication for vendor-, employee-, and partner-facing correspondence.
• Comfort operating with limited process and building lightweight structure as needed, without overbuilding for an early-stage company.

Minimum Requirements

• 5-10 years of experience in a G&A, corporate operations, business operations, accounting, HR, or legal operations role, with exposure across more than one of these functions.
• Demonstrated ability to manage multiple recurring deliverables and deadlines simultaneously without dropping items.
• Excellent written and verbal communication skills, with the ability to represent MD Ally professionally to vendors, auditors, and partners.
• Bachelor’s degree preferred, or 10+ years of relevant experience in lieu of a degree; healthcare or health tech startup experience (HIPAA/SOC 2 environment) is a plus.
• Experience supporting vendor relationships, including selection support, onboarding, and first-pass contract review, with outsourced service providers (accounting firms, PEOs/insurance brokers, registered agent services).
• Working knowledge of core HR operations, from hiring through offboarding, including benefits administration and HR policy/handbook maintenance.
• Comfort reading and doing a first-pass review of standard commercial contracts (NDAs, SaaS agreements, BAAs). This role is not a substitute for legal counsel on substantive matters.
• Experience supporting a financial statement audit, SOC 2 audit, or similar compliance audit.
• Experience building with Claude (connectors, skills, plugins, Claude Code, or Cowork) or with workflow tools such as Zapier, Make, or Power Automate. Examples of automations you’ve built are a plus.
• PHR/SHRM-CP, paralegal certificate, or similar credential; familiarity with accounting systems (e.g., QuickBooks), HRIS/payroll platforms (e.g., Rippling, Gusto), and compliance tracking tools.

If you are highly motivated and experienced in G&A or corporate operations, we encourage you to apply!

MD Ally is an Equal Opportunity Employer and we use E-Verify to confirm the identity and employment eligibility of all new hires.

Candidates must be legally authorized to work in the United States without sponsorship. Applicants consent to sharing basic information (name, email) with third party application, TestGorilla.