MD Ally Intake Specialist Remote · Full time

Apply for Intake Specialist

Looking for a new career where you can be instrumental in changing healthcare and deliver best-in-class patient care and outcomes? A company that believes you are part of the solution and values your input when solving complex problems? A place where you are recognized and rewarded for your work? Then look no further - MD Ally is YOUR company.

Our mission at MD Ally is to revolutionize emergency healthcare by seamlessly integrating

creative telehealth solutions into the 911 response system and creating a healthcare landscape where telehealth interventions become an integral part of emergency response to reduce the cost of care and improve overall outcomes.

The Intake Specialist plays an integral role in our patient’s healthcare journey. They are the first point of contact for our patients and help set the tone for their care experience. They work seamlessly with our physicians to make sure that every patient has access to the highest quality of care, regardless of location, socioeconomic status, or technological literacy.

How you contribute to our mission:

● Bring an unrelenting desire to deliver excellent customer service with every patient

interaction.

● Excellent communication skills with the ability to clearly explain the onboarding process

and ensure patients are successfully connected to our telehealth platform.

● Accurately collect and input patient demographic information, insurance details, and

other relevant data into electronic health records (EHR) systems.

● Verify and update patient information to maintain the accuracy and completeness of the

patient’s medical records.

● Collaborate with healthcare providers and administrative staff to complete onboarding

workflows and address any patient concerns or special requirements.

● Educate patients on how to access our patient portal and other technology tools to

enhance their MD Ally experience.

● Ensure compliance with healthcare regulations, such as the Health Insurance Portability

and Accountability Act (HIPAA), and maintain the confidentiality and security of patient

information.

● Communicate effectively with patients and/or their family members to enable them to

successfully navigate in-network and community resources identified within their

after-visit summary (AVS) care plans.

● Recognize and escalate complex issues to the appropriate personnel for resolution

when necessary.

What you bring to the team:

● Required 3-5 years experience as a medical receptionist, healthcare call center

representative, 911 dispatcher or similar

● Additional certificate or degree in healthcare administration preferred.

● Ability to work effectively as part of a healthcare team and collaborate with other

administrative and clinical staff.

● Strong written, verbal and interpersonal communication skills

● Excellent customer service skills to create a positive experience for patients and their

families.

● Ability to handle inquiries, complaints, and difficult situations with professionalism and

empathy.

● Proficiency in using computer systems and electronic health record (EHR) software.

● Strong attention to detail with the ability to navigate, collect and input patient information

accurately into various software applications.

● Familiarity with basic medical and insurance terminology to understand and accurately

document patient information.

● Sensitivity to diverse patient populations and the ability to interact respectfully with

individuals from various backgrounds.

● Highly motivated self-starter with a strong attention to detail and innate drive to achieve

or surpass organizational KPIs and goals.

● Willingness and ability to adapt to changes in process, technology, or responsibilities

within the startup landscape.

What you can expect:

● Remote work and flexibility

● Direct influence on the growth of a dynamic startup

● Medical, Dental, Vision

● Generous Paid Time Off and Sick Time

● Paid Holidays + extra hours to use on your holiday of choice

● Leadership and professional growth opportunities

● Continuing Education