LRA - Fully Remote
Position: Lien Resolution Administrator
Reports to: Lead Lien Resolution Administrator
About MASSIVE: Medical and Subrogation Specialists
MASSIVE: Medical and Subrogation Specialists (MASSIVE) is a growing company with a wholly remote workforce. We seek to integrate the best of a modern office with great team members. MASSIVE is an independent provider of Health Insurance Lien Resolution and Medical Cost Projection services. We provide our clients with the highest quality services and keep them informed through our transparent technology. We are excited to have you join our team!
A Lien Resolution Administrator (LRA) acts as the main point of contact between MASSIVE and insurance companies, subrogation firms, and other lien holders. LRAs work in a team with a MASSIVE Attorney or Lien Negotiation Specialist, at least one Lien Resolution Manager (LRM), and possibly, other LRAs. An LRA is unlikely to have any customer contact on behalf of MASSIVE except when answering incoming calls.
Duties and responsibilities include, but are not limited to:
Lien Holder Contact
Workflow & File Management
No previous experience is required. An LRA must have a comfortable working knowledge of the Microsoft Office suite of applications including Outlook, Teams, Excel as well as the ability to utilize web-based systems as the MASSIVE Claim Tracking System is web-based. Either an undergraduate degree or at least three (3) years office experience is preferred.
Teamwork is important to the success of MASSIVE, so strong interpersonal skills are a must. An LRA must be self-motivated and willing to work with the ebb and flow of an ever-changing task list. Outgoing personalities are more likely to succeed in this role when considering the high volume of subrogation contact - including that on the telephone.
An LRA will be expected to become knowledgeable in the MASSIVE workflows. He or she will need to adapt to various subrogation firms’ roadblocks and even internal changes as the process of lien resolution is always evolving. They must have or develop, within 90 days of employment, a solid understanding of the workflows we implement. Finally, an LRA must understand the reasons for certain actions we take, including putting the customer first and acknowledging the customers; perception of what we do is nearly as important as the actual successes.
No travel is expected for this position.
Full-time, Fully Remote. Our preferred hiring locations are: Alabama, Florida, Illinois, Kentucky, Michigan, North Carolina, Pennsylvania, Tennessee, and Texas. Applicants from other states will be considered.
Pay: $38,000.00 - $40,000.00 per year
Job Type: Full-time
Work Location: Remote
$40,000 - $40,000 per year