Martino Health & Wellness Front Desk Receptionist Lowell, MI · Grand Rapids, MI · Full time Company website

Apply for Front Desk Receptionist

At Martino Health & Wellness, our mission is to empower communities through growth, healing, and strong relationships for lasting well-being.

Responsibilities:

• Welcome and greet guests with a friendly and professional attitude.
• Answer phone calls and direct them to the appropriate person or department.
• Provide information about company services, locations, and policies to visitors.
• Keep the reception area and common spaces clean and organized.
• Schedule appointments and coordinate provider schedules.
• Assist with administrative tasks like filing, data entry, and document preparation.
• Work with colleagues to ensure smooth office operations.
• Order office supplies as needed.
• Handle confidential information with integrity.
• Collect patient copays, outstanding balances, and payments at check-in/check-out.
• Follow up on outstanding patient balances and assist with enforcing the company’s financial policies in a professional and respectful manner.
• Help with special projects as assigned by management.
• Maintain confidentiality according to HIPAA guidelines.

Requirements:

• Excellent customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong communication skills, both written and verbal.
• Ability to prioritize tasks and manage time effectively.
• Attention to detail and accuracy.
• Professional appearance and demeanor.
• Ability to stay calm under pressure.
• Familiarity with office equipment like printers, scanners, and phone systems is a plus.

If you're interested in joining our dynamic team and meet the qualifications, we encourage you to apply for this position.