MARKT-PILOT, Inc. Customer Success Manager Chicago, IL · Remote · Full time

Based in Chicago and Germany, Markt Pilot is a fast-growing, high-tech SaaS Start Up that helps leading manufacturers increase revenue, profitability, and customer satisfaction through market intelligence. We are looking for an enthusiastic Customer Success Manager to ensure that our customers are increasing their profit by using our product and have a positive experience while using our technology. You will be responsible for building and maintaining valuable customer relationships and supporting our customers in implementing market-based pricing to realize the full potential of the Markt Pilot solution. If you are passionate about building deep relationships and translating significant, complex customer needs into straightforward, measurable solutions, we would love to have you in our team! This is a full-time opportunity with flexibility to work remotely.

Description

What we expect you to own and run with:   

  • Immerse quickly and autonomously into Markt Pilot’s industry to understand customer language. 
  • Own overall relationship with assigned customers, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. 
  • Guide customers to implement market-based pricing to help them realize the full potential of our solution by answering questions, empathizing with them, and understanding their needs while demonstrating how our products or services can fulfil them. 
  • Work collaboratively with sales, marketing department and leadership team to ensure customer satisfaction and promote a positive experience while using our technology. 
  • Uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations. 
  • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services. 
  • Empower our customers so that they can make more money with parts by using our tool. 

 

Which boxes you need to check:   

  • At least 5 years’ experience in communications, sales, account management, or customer success. 
  • Experience working with or for Machine Manufacturers (OEMs) is a big plus.
  • Exceptional communication skills. Eloquent and well spoken.  
  • Customer oriented demeanor and ability to easily engage in meaningful conversations over the phone and in person.  
  • Ability to effectively handle a number of diverse and complex problems at the same time. 
  • Excellent time management, and critical thinking skills. 
  • Experience with CRM software (HubSpot a plus).   


What we offer: 

Being part of Markt Pilot means being part of something big. It means shaping the future of manufacturing, the future of our company and at the very same time your own future career. Regular team events, flexible working hours and modern offices in downtown Chicago make Markt Pilot a unique company to work for. 


  • We have an agile culture that puts people and their development above all else. 
  • Our employees have premium medical plan options including dental, vision and life insurance. 75% covered by Markt Pilot.
  • We are all about flexibility. 25 paid days off, flexible working hours and opportunity to work remotely. 
  • 3 months paid parental leave.       
  • 5% 401k match. 

 

About Markt Pilot: 

Markt Pilot is a fast-growing SaaS Start-Up based in Esslingen (Germany) and Chicago, IL. (USA) that provides comprehensive market, pricing, and competitive intelligence for global manufacturers. We help our customers maximize revenue and profit while improving their customer relationships with market-driven pricing. The largest global manufacturers rely on Markt Pilot to transform their after-sales business. At Markt Pilot, we inspire innovation with passion, we perform with team spirit, and we think big. We believe in working with like-minded people: Ambitious forward-thinkers who constantly challenge the status quo and achieve outstanding results. We are growing rapidly, having tripled in size over the past year, and need your expertise to continue our aggressive expansion. 

 

Salary

$70,000 - $110,000 per year