Marketing Support Network Customer Engagement Specialist-Onsite Training, Remote Eligible After 90 Days Bridgeville, PA · Full time

Apply for Customer Engagement Specialist-Onsite Training, Remote Eligible After 90 Days

Marketing Support Network (MSN) was founded in 1982 and is located in Bridgeville, PA. We are a performance-based marketing agency that provides call center services and custom digital marketing solutions for NPO, B2C, B2B organizations.

The Role: Why This Isn’t Your Average Call Center Job

We are looking for a dynamic Customer Engagement Specialist to join our team. This is a multi-channel role where you’ll pivot between helping existing customers and hunting for new opportunities. You won’t just be answering phones; you’ll be the voice (and keyboard) of multiple brands across every platform.

What You’ll Be Doing

• Omni-Channel Support: Manage a steady flow of inbound inquiries via phone, live chat, and email.
• Social Media Interaction: Respond to comments and direct messages on our social platforms with speed and personality.
• Outbound Lead Gen: Conduct outbound calls to warm leads and prospects to fuel our growth 

The Ideal Candidate

• The Tech-Savvy Multitasker: You can juggle three chat windows, an email draft, and a CRM update without breaking a sweat.
• The Wordsmith: You have a sharp eye for grammar and a tone that is professional yet approachable.
• The Closer: You aren't afraid of the "ask." You enjoy the challenge of turning a prospect into a customer.
• The Focused Competitor: You are disciplined enough to stay productive at home and/or in the office and strive to exceed attainment of performance metrics.

Requirements

• Previous experience in a call center, sales or customer service role that require active listening and problem-solving skills is a plus
• Understanding of call etiquette, and analysis skills for assessing customer needs
• Strong verbal and written communication skills (English proficiency required)
• Reliable attendance and punctuality are essential, especially during schedules coverage windows
• Experience with CRM databases is a major plus, as well as computer typing competency and general computer skills for data entry and documentation.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Ability to work on-site at our Bridgeville office.

Why Join Us?

• Flexibility: Choose a schedule that fits your life (Part- or Full-time).
• Growth: We prefer to promote from within—this role is a gateway to Marketing or Account Management.
• Culture: A supportive team that celebrates wins.

Employment Type: Part- or Full-Time Available. Summer period with potential for on-going employment

Available Shifts:

Monday – Friday: 7am-11am, 8am-2pm, 9am-1pm, 10am-6pm, 3pm-7pm, 4pm-8p\

Saturday-Sunday: 8.30am-12.30pm, 9am-5pm, 3pm-7pm

Remote work consideration to be given after 90 days training to include weekend shifts.

Compensation: $12.20 + Performance Incentives