Marketing Support Network Customer Engagement Specialist-Onsite Training, Remote Eligible After 60 Days Bridgeville, PA · Full time

Apply for Customer Engagement Specialist-Onsite Training, Remote Eligible After 60 Days

Marketing Support Network (MSN) was founded in 1982 and is located in Bridgeville, PA. We are a performance-based marketing agency that provides call center services and custom digital marketing solutions for NPO, B2C, B2B organizations.

The Role: Why This Isn’t Your Average Call Center Job

We are seeking a dynamic and energetic Customer Engagement Specialist to join our team! This role is designed for individuals passionate about delivering exceptional customer support and fostering strong client relationships. Initially based onsite, this position offers the opportunity to work remotely after 60 days, either in a hybrid capacity or fully, providing flexibility and work-life balance. As a key player in our customer service and client engagement initiatives, you will utilize your excellent communication skills, multilingual abilities, and sales acumen to create positive experiences that drive customer satisfaction and loyalty. Your proactive approach and enthusiasm will help us build lasting connections with our clients while supporting their needs through personalized service.

What You’ll Be Doing

• Omni-Channel Support: Manage a steady flow of inbound inquiries via phone, live chat, and email to resolve issues, and promote our services
• Social Media Interaction: Respond to comments and direct messages on our social platforms with speed and personality.
• Outbound Lead Gen: Conduct outbound calls to warm leads and prospects to fuel our growth, follow up on client interactions, gather feedback, and identify opportunities
• General: Maintain accurate records of customer interactions through data entry in our CRM system while ensuring confidentiality and data security

The Ideal Candidate

• The Tech-Savvy Multitasker: You can juggle three chat windows, an email draft, and a CRM update without breaking a sweat.
• The Wordsmith: You have a sharp eye for grammar and a tone that is professional yet approachable.
• The Closer: You aren't afraid of the "ask." You enjoy the challenge of turning a prospect into a customer.
• The Focused Competitor: You are disciplined enough to stay productive at home and/or in the office and strive to exceed attainment of performance metrics.

Requirements

• Previous experience in a call center, sales or customer service role is not required but a plus
• Demonstrate excellent phone etiquette and communication and listening skills to foster positive relationships with diverse clientele, as well as analysis skills for assessing customer needs
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• Strong verbal and written communication skills (English proficiency required)
• Reliable attendance and punctuality are essential, especially during schedules coverage windows
• Experience with CRM databases is a major plus, as well as computer typing competency and general computer skills for data entry and documentation (proficiency in Microsoft Office suite for example
• Ability to work independently as well as part of a team in a fast-paced environment
• Ability to work on-site at our Bridgeville office

 

Why Join Us?

• Flexibility: Choose a schedule that fits your life (Part- or Full-time).
• Growth: We prefer to promote from within. Hybrid or Remote work opportunities based on performance attainment
• Culture: A supportive team that celebrates wins.

Join us as a Customer Engagement Specialist where your enthusiasm can make a real difference! We’re dedicated to creating an inclusive environment that values your unique talents while providing opportunities for growth. If you’re passionate about delivering outstanding client service and thrive in fast-paced settings, we want to hear from you!

Employment Type: Part- or Full-Time Available. Summer period with potential for on-going employment

Available Shifts:

Monday – Friday: 7am-11am, 8am-2pm, 9am-1pm, 10am-6pm, 3pm-7pm, 4pm-8pm

Saturday-Sunday: 8.30am-12.30pm, 9am-5pm, 3pm-7pm

Remote work consideration to be given after 60 days training to include weekend shifts.

Compensation: $12.20 + Performance Incentives