Marigold Home Inspections exists to provide buyers, sellers, and agents with the best available information to make informed home buying and selling decisions, while providing opportunities for our team to grow to their greatest potential. We aren’t just a home inspections company, we are a team that enjoys what we do and enjoys doing it together. The culture at Marigold is something that we highly value and work to protect and improve every day. We work to create genuine relationships, and we are always on the move to create a stronger team. Excellent customer service, thorough inspections, attention to detail, being punctual, being self-motivated, an enthusiasm for learning and growth – are all things we expect and value from each other as team members. We invest in our team regularly with training, parties to celebrate accomplishments, team events, and family events to show appreciation for our families who sacrifice as well for us to be at work every day. We are proud to be a leader in the industry, offering 10 paid holidays every year for full time employees. We offer benefits that really should be considered basic, like a 401k match. We have big goals for creating a company that sits head and shoulders above our competition for how we treat and value our team, and we are seeking people who want to help us create that by bringing their whole, excellent selves to this team.

About Marigold

We are a locally-owned company which has grown every year since our start in 2018. We provide a wide variety of home inspection services including residential, new construction, light commercial, pre-listing, and more. We offer full-service convenience by also providing many ancillary services including radon testing, chimney inspections, visual sewer scopes, and more. We serve home buyers, home sellers, investors, and real estate agents, and aim to provide the best service in the industry!

Position Overview

We are seeking a person who is friendly, enthusiastic, and who is slightly obsessed with details to join our fast-growing team in a fast-paced industry at our office in Coon Rapids, MN. This position will join our Client Care Team, scheduling all things inspections and home services!

The Right Candidate

You have great communication skills – on the phone, in person, and written – and are able to learn processes quickly while able to think on your feet and adapt to change. You are excited about working on a close-knit team and are self-motivated, able to work independently. This is a fantastic opportunity to gain experience in the real estate industry and enhance your customer relationship skills, while having fun with an awesome team.

Our company culture is something we highly value at Marigold, and finding the right fit for our team to continue building a strong, positive culture is imperative to us. The right candidate will have a high level of personal responsibility, enjoy working in a team environment, be committed to personal and team growth, be kind, honest, and know how to have a good time.

Client Care Coordinator Position Summary

In a sentence: Keep the gears of Marigold greased and running smoothly. You will:

• Schedule and confirm all types of inspections and add-on services for clients.
• Represent Marigold as the first point of contact for many clients and Real Estate Agents, displaying friendliness, patience, confidence, and adeptness.
• Support our inspection and tech teams by scheduling, routing, and facilitating communication.
• Be self-motivated and extremely organized, have excellent communication skills, and be able to handle many moving pieces at a time.
• Be eager to learn, be creative, and enjoy working with a team-oriented company. 

Responsibilities

• Receive and respond to all incoming communication via phone, email, and online
• Schedule inspections and add-on services
• Arrange property access for inspectors and techs
• Ability to educate others about our services 
• Ability to upsell add-on services 
• Ensure all data is accurate and kept clean
• Assist with agent care projects
• Communication with team members, real estate agents, and supervisor 

Required qualifications

• Detail oriented
• Be an analytical and logical thinker, able maintain precision and order in processes
• Enjoy connecting with people and personable 
• Be a team player and self-motivated
• Be a great communicator, on the phone, in person, and written
• Comfortable multi-tasking in a fast-paced environment
• Extremely comfortable using computers and Google/Microsoft suites of products
• Strong fit with the company culture and mission
• Punctual 
• A High School graduate 
• Pass a background check 
• Have a valid driver’s license, clean driving record and a reliable vehicle
• Fluent in English (bilingual a plus) 
• Long periods of sitting and typing

Perks

• Competitive pay: $18-21/hr
• Bi-weekly pay
• PTO and 10 holidays per year
• Health, dental & vision insurance
• Life, accident, and short term disability insurance available
• 401k plan available with company match
• Paid on-going training
• A friendly, organized, and supportive team

Hours & Requirements

• In person at our office in Coon Rapids, MN
• Position: Full Time Client Care Coordinator - 2nd Shift
• Schedule during training (4 weeks): 8 AM - 4 PM, Monday-Friday
• Schedule after training and ongoing: 12-8 PM, Sunday-Thursday