Mapistry Solutions Engineer Berkeley, CA · Full time Company website

A solutions engineer is the implementation lead for customers' environmental and industrial needs in the Mapistry platform with close Customer Success team collaboration for customer relationships and product team collaboration on use cases.

Description

Company Overview

Mapistry enables manufacturing and industrial companies to comply with environmental regulations for air, water, and waste through an easy to use software platform. Unlike other EHS software systems we only focus on environmental programs, not safety, because it enables us to go deeper than anyone else in providing solutions to complex environmental challenges. We work with some of the coolest companies out there from self-driving vehicles to cement manufacturers. Yes, cement is cool and if you work with us you will see why!


Role Description

A solutions engineer will use their subject matter expertise of the industrial & environmental space to lead onboarding of customers onto the Mapistry Environmental Compliance Platform, configure analytics dashboards with customer compliance data, and provide use cases for product development. Solutions engineers are part of a small tight-knit team, and new members are an integral part of scaling Mapistry at a rapid pace.


As the technical advisor to our customers, some of the key duties include:

  • Translating complex air and water permits and other requirements into Mapistry’s software while working closely with the Customer Success team to ensure technical setup is accurate, for ultimate launch and success by the customer
  • Providing insight and actionable advice both internally and externally with the goal of customers getting the most from the Mapistry software
  • Informing the product team of gaps or new features that would significantly add value to the software
  • Researching and developing use cases that provide important context for new or improved software features to aid in the prioritization of software development


This is a hybrid role with an expectation of working from our office in Berkeley 2-3 days per week on average. There is lots of flexibility in this (e.g. some weeks may all be remote).


Core Skills

  • Curious, creative, responsive, organized, collaborative, and kind
  • Three years in a fast paced environmental, industrial or startup environment
  • Love a good challenge and can identify and recommend creative improvements & solutions - just because something was done one way before, doesn’t mean it's the right way!
  • Strong technical background in environmental/civil engineering, environmental science/policy, or related fields, which contributes to your knowledge of environmental compliance requirements for industrial facilities and other Environmental, Health & Safety (EHS) and/or Sustainability
  • Strong project management skills, effectively communicating with clients directly and taking ownership of tasks to complete your projects
  • Able to maintain a high level of activity, working on multiple projects, and working effectively in a team environment
  • Exceptional analytical and conceptual thinking skills and pay strong attention to detail 
  • Ability to influence and collaborate with stakeholders to identify acceptable solutions
  • Customer-centric mindset which empowers the team to take ownership of issues and follow through to completion
  • Excited about influencing the foundation of the Solutions Engineering team and improving internal processes


Bonus Skills

  • Knowledge of SQL and/or BI tools for analyzing, visualizing, and configuring large datasets
  • Product Management experience or general experience applying technical expertise to software
  • Previous experience at a SaaS startup with less than 50 people
  • Expertise in stormwater/wastewater, hazardous waste, air permitting/compliance, TRI reporting, and/or sustainability


What You Get

  • A fast-paced and highly collaborative environment where you can protect the environment and industrial jobs (e.g., transportation, manufacturing, and heavy industry) 
  • Role in influencing the structure of the Solutions Engineering team
  • Competitive compensation
  • Stock options
  • Multiple medical and dental options (some 99% paid for by Mapistry)
  • Unlimited PTO (typically 3-4 weeks) plus holidays (typically 10 days)
  • Paid maternity & paternity leave
  • Cell phone reimbursement
  • Flexible work schedule
  • 401k 


Salary

$75,000 - $110,000 per year