Mango Cannabis Store Manager Oklahoma City, OK · Full time

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Job Description

Job Title: Store Manager

Department: Store Operations

Reports To: Director of Store Operations

Direct Reports: Assistant Managers, Key Holders

FLSA Status: Exempt

Employment Type: Full-time

Work Location: On Site- In Store

Travel Requirements: May be required to work at different store locations based on operational needs

Last Revised: May 11, 2026

About Mango CannabisMango Cannabis is a fast-growing, multi-state cannabis retailer focused on delivering a great experience—for our customers and our teams. We’re building something big, and we’re doing it the right way. In a highly regulated industry, compliance isn’t optional—it’s part of everything we do. At the same time, we keep things moving. We work hard, support each other, and hold a high standard across every store, every day. If you’re someone who takes ownership, communicates clearly, and shows up ready to contribute, you’ll fit right in.

The Mango Way

At Mango, our values aren’t just something we talk about—they show up in how we work every day:

🌟 

Customer First, Always

We create welcoming, educational experiences that make every guest feel comfortable, confident, and supported.

🥭 

One Mango

We win together. We communicate, stay aligned, and support each other across stores, states, and teams.

💪

Grow with Grit

We show up, push forward, and keep improving. We take ownership and hold ourselves accountable.

🛡

Integrity Always

We do the right thing—every time. Compliance, honesty, and accountability are non-negotiable.

🌱

Community & Impact

We care about where we work and who we serve. We aim to make a positive impact beyond our storefronts.

Position Summary

The Store Manager is responsible for leading all aspects of dispensary operations, team performance, customer experience, and regulatory compliance for their assigned location. This role drives sales performance, develops store employees, ensures operational excellence, and maintains compliance with all state cannabis regulations and company policies. Store Managers serve as business leaders within Mango by creating high-performing teams, delivering exceptional customer experiences, and ensuring their store operates safely, efficiently, and profitably. 

Key Responsibilities

Store Leadership & Team Management

• Lead, coach, and develop Assistant Managers, Key Holders, Lead Budtenders, and Budtenders
• Oversee hiring, onboarding, training, performance management, and employee development
• Conduct regular coaching conversations, performance reviews, and corrective action when necessary
• Build strong team culture focused on accountability, engagement, and customer service
• Manage staffing levels to support operational needs and labor efficiency
• Support succession planning and internal talent development

Sales Performance & Business Results

• Drive store sales performance and achievement of revenue goals
• Monitor key performance metrics including sales, labor, transactions, basket size, and product mix
• Identify opportunities to improve profitability and operational efficiency
• Execute promotions, product launches, and company initiatives effectively
• Partner with leadership to develop action plans for underperforming areas

Operational Excellence

• Oversee daily store operations to ensure efficiency, cleanliness, organization, and execution
• Ensure proper opening and closing procedures are consistently followed
• Manage scheduling and labor planning
• Ensure store equipment, systems, and operational tools remain functional
• Resolve operational challenges quickly and effectively
• Maintain strong communication with cross-functional departments including HR, marketing, purchasing, compliance, and IT

Compliance & Risk Management

• Ensure full compliance with all state cannabis regulations and company policies
• Maintain audit readiness at all times
• Oversee inventory controls, product security, and transaction compliance
• Ensure proper ID verification procedures are consistently followed
• Investigate operational discrepancies and compliance concerns
• Partner with compliance teams during audits, inspections, and investigations
• Maintain required store documentation and reporting

Inventory & Financial Management

• Oversee inventory accuracy, product receiving, transfers, and cycle counts
• Monitor product loss prevention efforts
• Oversee cash handling procedures, deposits, and financial accountability processes
• Partner with purchasing teams to manage inventory levels and product availability
• Ensure proper product handling and storage standards are maintained

Customer Experience

• Ensure exceptional customer service standards are consistently delivered
• Resolve escalated customer concerns professionally
• Build a strong customer-focused culture within the store
• Ensure teams maintain strong product knowledge and service standards

Leadership Communication & Partnership

• Partner with regional and corporate leadership to execute company initiatives
• Provide leadership with operational updates, staffing concerns, and performance insights
• Support new store openings, training initiatives, and operational improvements as needed

Additional Responsibilities

• Perform other duties as assigned to support store operations, compliance requirements, and business needs.

Qualifications

Required

• Minimum of 3–5 years of retail, hospitality, or customer service management experience required
• Minimum of 2+ years of leadership experience managing teams required
• High school diploma or equivalent required; bachelor’s degree preferred
• Must meet minimum age requirements to work in the cannabis industry based on applicable state regulations
• Must be able to obtain and maintain any required state cannabis licenses, badges, or certifications
• Cannabis industry experience preferred
• Experience managing employee performance, hiring, scheduling, and operational execution required
• Experience with inventory management, cash handling oversight, and retail systems required
• Must be legally authorized to work in the United States

Knowledge, Skills & Abilities

• Strong leadership and team development skills
• Ability to drive operational performance and accountability
• Strong understanding of retail business operations and performance metrics
• Strong conflict resolution and employee coaching skills
• Strong knowledge of compliance standards and risk management practices
• Ability to make sound business decisions in fast-paced environments
• Strong communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to analyze operational data and identify business opportunities
• Ability to maintain confidentiality regarding employee and business matters
• Proficiency with POS systems, scheduling systems, inventory systems, and basic business software

Physical Requirements

• Ability to stand and walk for extended periods during scheduled shifts
• Ability to regularly bend, kneel, stoop, and reach
• Ability to lift and move up to 25 pounds regularly and occasionally up to 50 pounds with assistance
• Ability to move product inventory and operational supplies throughout the store as needed
• Ability to use standard office and retail equipment, including computers, tablets, scanners, and POS systems
• Ability to visually inspect identification, inventory records, transaction details, and operational documentation accurately
• Ability to perform repetitive retail and operational tasks as needed

Work Environment

• Retail dispensary environment with frequent customer interaction
• Fast-paced environment with high customer volume during promotions, holidays, and peak sales periods
• May be exposed to cannabis odors in product handling areas
• Requires strict adherence to security, compliance, inventory control, and cash handling procedures
• Work schedules may include evenings, weekends, holidays, and extended shifts based on business needs
• Must be available to respond to urgent operational issues outside of scheduled hours when needed
• May be required to travel to support other store locations, training initiatives, or new store openings

Equal Employment Opportunity

Mango Cannabis is an Equal Opportunity Employer. We are committed to building a diverse team and creating an inclusive workplace where every team member can do their best work. We do not discriminate in hiring, promotion, compensation, or any other condition of employment on the basis of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Mango Cannabis is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs, in accordance with applicable law. If you require an accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact the People team.

Drug & Cannabis Use Policy

Mango Cannabis maintains a workplace policy consistent with applicable federal, state, and local laws governing employee drug testing and lawful off-duty cannabis use. All team members must be able to perform their duties safely and in compliance with state cannabis regulations. Specific testing requirements vary by state and role; details will be provided during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Mango Cannabis reserves the right to modify, add, or remove job duties and responsibilities at any time, with or without notice, based on business needs.

This position operates in an at-will employment environment, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable laws.

Employment with Mango Cannabis is contingent upon compliance with all applicable state and local cannabis regulations, which may include age restrictions, background checks, badging/licensing requirements, and ongoing eligibility requirements.

Employee Acknowledgement

I have read and understand the duties and responsibilities of this position as outlined above. I understand that this job description is not a contract of employment and that my employment with Mango Cannabis is at-will.