Provide dependable, non-medical personal assistance and routine in-home support to help a client maintain daily living, comfort, dignity, and safety. Services are limited to the specific tasks authorized in the client’s service agreement and service plan.
Cell phone is required.
Assist with approved activities of daily living, such as bathing, grooming, dressing, toileting, and personal hygiene, when included in the client’s service plan and within demonstrated competency.
Provide companionship and respectful conversation during scheduled visits.
Assist with routine meal preparation and meal setup, and provide feeding assistance only when authorized and safe under the client’s instructions.
Perform light household tasks directly related to the client’s care, such as tidying the client’s immediate living area, laundry, changing bed linens, and washing dishes, when included in the package and service plan.
Support safe mobility and ambulation only as trained and authorized; report fall risks, hazards, or changes in mobility.
Provide reminders and permitted assistance with self-administered medication only as authorized by applicable law and MHHC policy.
Follow the agreed visit schedule and notify the supervisor promptly about lateness, missed visits, client refusal, or inability to complete an assigned task.
Report changes in the client’s condition, safety concerns, incidents, suspected abuse, neglect, or exploitation through the required reporting process.
Service standards and documentation
Review the client’s service plan before providing care and follow the authorized schedule and task list.
Record the actual time and services provided using MHHC’s required documentation and EVV process, where applicable.
Document observations objectively and report concerns promptly; do not diagnose or make independent clinical decisions.
Protect the client’s privacy, personal information, home, money, keys, and belongings.
Leave the client and immediate work area safe and report supplies or environmental hazards that need attention.
Limits and exclusions
No independent nursing, diagnosis, clinical assessment, wound care, injections, therapy, or other skilled clinical service.
No changing medication doses, selecting medications, or making clinical decisions about whether a medication should be taken.
No lifting or transfers beyond the employee’s training, competency, available equipment, or the client’s approved plan.
No errands, transportation, overnight coverage, extended companion outings, or other add-ons unless specifically authorized and scheduled.
Minimum qualifications and expectations
Meet applicable age, qualification, screening, and employment requirements for the assigned role.
Complete MHHC orientation and required training before performing assigned duties.
Demonstrate competency in assigned tasks when required and receive client-specific instructions before service begins.
Communicate respectfully, maintain confidentiality, protect client property, and follow professional boundaries.
Follow attendance, call-out, incident-reporting, documentation, infection-prevention, emergency, and safety policies.
Ability to perform assigned duties safely, communicate clearly, and follow written and verbal instructions.
Willingness to complete task-specific competency demonstrations and client-specific orientation.