Deliver high-touch, personalized non-medical home support with exceptional reliability, discretion, organization, and client service. Concierge duties may include enhanced coordination and approved lifestyle-support tasks, but only those specifically listed in the service agreement and service plan.
Cell phone is required.
Essential duties and responsibilities
Perform applicable Basic and Premium duties included in the client’s Concierge service plan.
Provide personalized scheduling and routine coordination with the MHHC office, client, and authorized representative, while routing changes to service hours or scope through agency approval.
Support approved appointment logistics, calendar reminders, preparation of documents, and appointment accompaniment when expressly included and authorized.
Provide approved errand coordination or accompaniment and companion outings when included, scheduled, and consistent with transportation and safety policies.
Offer attentive companionship and individualized engagement activities that respect the client’s preferences, privacy, culture, and independence.
Assist with organizing non-clinical household routines, service-related lists, and agreed daily-living logistics.
Communicate service updates to designated contacts only with the client’s documented authorization and in accordance with privacy rules.
Escalate requests for additional hours, new tasks, transportation, overnight support, or services outside the current agreement to the supervisor before accepting or performing them.
Maintain a calm, discreet, professional presence and promptly address service concerns through MHHC’s reporting pathway.
Service standards and documentation
Review the Concierge package agreement, client-specific instructions, approved contacts, and any add-on authorizations before the first visit.
Use accurate, timely documentation and approved communication channels.
Confirm arrangements through MHHC procedures rather than independently promising services or changing contract terms.
For authorized transportation, follow agency requirements for driver eligibility, license, insurance, vehicle safety, consent, and trip documentation.
For approved overnight support, follow the written staffing plan, duty expectations, emergency procedures, and rest/awake coverage requirements specified by MHHC.
Limits and exclusions
Concierge is not a medical or nursing designation and does not authorize clinical services.
No hospital-sitting, overnight monitoring, transportation, or companion outing unless separately authorized, staffed, scheduled, and covered by agency policy and insurance.
No personal financial management, use of client payment cards, borrowing/lending money, or access to client accounts.
No guarantee of 24-hour availability, priority response, or continuous coverage unless MHHC has specifically contracted and staffed for it.
Minimum qualifications and expectations
Meet applicable age, qualification, screening, and employment requirements for the assigned role.
Complete MHHC orientation and required training before performing assigned duties.
Demonstrate competency in assigned tasks when required and receive client-specific instructions before service begins.
Communicate respectfully, maintain confidentiality, protect client property, and follow professional boundaries.
Follow attendance, call-out, incident-reporting, documentation, infection-prevention, emergency, and safety policies.
Excellent customer service, discretion, organization, problem-solving, and communication skills.
Ability to coordinate detailed routines without exceeding the caregiver role or making unauthorized commitments.
Additional driver qualifications and training when transportation duties are specifically assigned.
$14 - $17 per hour